Senior Fire Engineer - Service Management

NEW OPPORTUNITY:
Fire Service Manager

Location:

Stevenage, Hertfordshire
Salary: £42,000 – £65,000 DOE

Company vehicle provided

Why this role?

This is a key leadership opportunity within a well-established UK provider of fire protection, life safety, and compliance services. The business is known for its down-to-earth culture, hands-on leadership style, and strong team ethos.

The successful candidate will step into a stable, well-run department, with a structured handover from the current Manager and the support of a collaborative senior leadership team.

What’s on offer:
 
Competitive salary: £42,000 – £65,000 depending on experience
Company vehicle provided
23 days holiday plus bank holidays
Monday to Friday, 8:30am – 5:30pm
Autonomy and trust with no micromanagement
Supportive, collaborative working environment
Hands-on, varied leadership role within the fire and life safety sector

The Role:

Fire Service Manager The Fire Service Manager is responsible for the day-to-day operation of a busy fire service department, leading engineers, overseeing service delivery, and acting as the escalation point for customers and technical matters.

This is not a purely desk-based role. The position requires a visible, hands-on leader who can balance operational management with practical technical involvement when required.

Key Responsibilities  
Lead, mentor, and manage a team of fire service engineers, supported by an administrative function
Plan and oversee routine servicing, maintenance, and emergency call-outs
Act as the main escalation point for technical issues, customer concerns, and false alarms
Review and approve timesheets, attendance, and quality of works
Prepare quotations and pricing for fire and life safety systems
Manage service agreements, engineer schedules, stock, and technical documentation
Ensure all works comply with British Standards and industry regulations
Attend site when required to support engineers and resolve issues
Drive continuous improvement across service delivery and internal processes  About the Person  
Proven experience managing teams within a fire, security, or life safety service environment
Strong customer-facing and communication skills
Practical, hands-on technical knowledge (formal certifications not essential)
Highly organised, proactive, and confident managing multiple priorities
Comfortable with scheduling, reporting, and budget oversight
Flexible and willing to participate in out-of-hours support or rotas when required
A collaborative, down-to-earth leadership style aligned with a strong team culture  Location & Working Pattern  
Office based in Stevenage, Hertfordshire
On-site parking available
Primarily office-based with occasional site visits
Working from home permitted once fully trained and confident with internal systems and procedure