General Manager

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Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients in over 26 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

The General Manager will oversee the management of a client-based operation including the successful development and management of the client relationship at the local level. This role maximizes labor efficiency while minimizing overhead and resource expenses. They oversee maximum efficiency in the design and output of processes and teams. He/she will ensure deliverables operate at levels that meet customers  needs and established financial benchmarks.

This position formulates and recommends policies and programs that guide the company in maintaining, retaining, and growing its competitive position and profitability. This position also directs activities so that approved deliverables are completed on schedule and within quality standards and cost objectives.

• Ethics and Values
• Problem solving
• Drive for results
• Functional/technical skills
• Managing & measuring work
• Timely decision making
• Developing direct reports & others
• Delegation
• Motivating others

The essential functions include, but are not limited to the following:

• Responsible for consistently meeting and exceeding client service goals
• Driving and maintaining the Company culture, purpose, and core beliefs through hands-on training, effective onboarding, and selection of new Extra Milers within the location
• Managing all people and operations leaders assigned to the local operation to ensure deliverables, business goals, and profitability are achieved in a timely and cost-effective manner
• Oversight and accountability for weekly operator settlements based on set agreements to include back charge process and supplementation assessments
• Maintaining a professional appearance always, while setting an example for employees alike
• Ensure daily stand-ups with service providers and team are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Accountable for ensuring employee and provider adherence to prescribed dress code and uniform requirements
• Ensuring measurement and effectiveness of all internal and external processes; providing timely, accurate, and complete reports on the operating condition of the Company
• Ensures the implementation and maintenance of Lean warehouse principles
• Representing the Company by maintaining relationships with clients and ensuring contractual and ongoing relationships
• Maintaining the upkeep and maintenance of all assigned assets, both from RLX and the client
• Ensuring standards for quality, client expectations, and operator performance are maintained, and that cost-effective technology and processes are utilized to maximize productivity and profitability
• Ensuring successful compliance and performance of all vendors and service providers
• Developing, monitoring, and reporting operating costs within functional areas; alerting Senior Leadership of cost and labor overrun; recommending and implementing solutions to problems
• Advising managers…