Workers' Compensation Manager

We are woman-owned, value your ideas, encourage your growth, and always have your back! When you work with us, you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today!

Location: Downers Grove, IL hybrid preferred. Potentials for remote.

We are seeking an experienced Workers’ Compensation Claims Supervisor to lead a high-performing claims team managing complex, multi-state workers’ compensation claims. This is a direct-hire leadership opportunity for a hands-on claims professional who enjoys mentoring others, driving quality outcomes, and serving as a subject matter expert for complex and litigated claims.

In this role, you’ll have meaningful influence over claims strategy, compliance, team development, and customer experience
, while partnering closely with leadership to ensure best-in-class claims execution.

• Lead, coach, and develop a team of Workers’ Compensation Claims Examiners, ensuring performance goals related to quality, productivity, compliance, and customer service are consistently met.
• Serve as the escalation point for complex, high-exposure, and litigated claims; provide guidance on strategy, reserves, settlements, and cost containment.
• Ensure compliance with state-specific Workers’ Compensation laws and regulatory reporting requirements
  , with primary focus on Illinois and Kentucky
  .
• Partner with leadership on training initiatives, performance evaluations, and merit-based recommendations
  .
• Mentor and develop team members to strengthen technical expertise, jurisdictional knowledge, and best practices.
• Drive continuous improvement by identifying process efficiencies and supporting claims best practices.
• Communicate effectively with internal stakeholders, external partners, and customers, including participating in presentations or meetings as needed.

Required Qualifications

• 5+ years of experience managing complex Workers’ Compensation claims, with strong expertise in Illinois and Kentucky jurisdictions.
• Additional experience in Michigan and/or Indiana strongly preferred.
• Prior experience leading, mentoring, or supervising claims professionals.
• Strong working knowledge of Workers’ Compensation administration, case management, litigation, and cost containment strategies.
• Excellent communication skills with the ability to influence, coach, and present confidently.
• Strong time management, prioritization, and organizational skills in a fast-paced environment.

• Proficiency with MS Office (Outlook, Word, Excel, Teams, SharePoint).
• Comfortable working across multiple systems and monitors.

• Bachelor’s degree or equivalent combination of education and relevant experience.
• Workers’ Compensation state certification or license required.
• Experienced Examiner with:
• IL certification, and
• Active license in MI, IN, KY, or a reciprocal state (e.g., TX, FL).
• Self-Insured Certificate preferred.

• Direct-hire, long-term role with stability and leadership visibility.
• Opportunity to lead and shape a claims team, not just manage workloads.
• Exposure to complex, multi-state claims that keep the work engaging.
• Collaborative environment that values expertise, mentorship, and continuous improvement.
• Clear opportunity to make a measurable impact on claims outcomes and team development.

OpTech & GTech are Equal Opportunity Employers (EOE), all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.