Senior Director, Commercial Banking and Payment Operations T500-22530

Position: Senior Director, Commercial Banking and Payment Operations [T500-22530]
About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What You’ll Be Doing (position summary):

The Senior Director, Commercial Banking and Payment Operations is a strategic leader responsible for delivering efficient, innovative, and compliant operational services across multiple banking domains, which may include Commercial Banking, Retail Banking Operations, Capital Markets Operations and Wealth Management Operations. This role drives transformation initiatives, operational excellence, and risk management while ensuring alignment with organizational objectives and regulatory requirements. The Senior Director provides leadership to large, multi-disciplinary teams, manages complex operational portfolios, and cultivates strong cross-functional partnerships to support CIBC’s growth, client service, and continuous improvement ambitions.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

- Develop, implement, and manage strategic and tactical plans for Banking Operations to address current and future business needs across multiple lines of business
- Lead transformation and modernization initiatives, leveraging automation, AI, and process innovation to streamline operations, enhance productivity, and drive cost efficiency
- Oversee the management of large operational teams, providing direction, motivation, coaching, and fostering a culture of continuous improvement and professional growth
- Ensure operational processes are efficient, well-controlled, compliant with regulatory requirements, and aligned with enterprise risk management frameworks
- Build and maintain strong relationships with key business partners, stakeholders, and external entities to ensure effective collaboration and delivery of operational solutions
- Proactively identify, assess, and mitigate operational risks, and implement process enhancements to strengthen controls and resilience
- Manage operational budgets, monitor unit costing, and drive initiatives for cost optimization and service excellence
- Oversee the delivery of high-quality client service, ensuring service standards and performance targets are consistently met or exceeded
- Communicate effectively with teams and stakeholders regarding objectives, priorities, changes, and achievements
- Support talent management by recruiting, developing, and retaining high-performing team members and ensuring robust succession planning

Experience:

15+ years of experience

Who You Are (skills/qualifications):

Must Have

Skills:

- Bachelor’s or master’s degree in business administration, finance, or a related field; professional certifications (e.g., PMP, Lean Six Sigma, ACAMS) are an asset.
- 15+ years of progressive experience in banking operations leadership, with a proven track record leading large teams in Commercial and Corporate Banking environments.

Experience with Retail, Wealth Management, or Capital Markets is an asset but not required.
- Extensive experience in payments operations, including AML, SWIFT, correspondent banking, global money movement, and client onboarding processes.
- Demonstrated ability to lead operational transformation and process optimization, with a focus on automation and technology enablement. Experience inspiring teams and organizing resources to achieve a…