Assistant Manager - Offsite Services

Position: Assistant Manager  - Offsite Services
Description

Contract:

Permanent, full time (37.5 hours per week)  
Salary:  £25,787 - £27,047 per annum

Location:

Exeter, EX2 8ED
 
Closing date:
Tuesday 24th February 2026 Interview date: TBC We're recruiting an Assistant Manager – Offsite Services to lead and streamline our home-based pet operations in Devon!
In this role, you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time! This role is based onsite at our Exeter centre and does not offer hybrid working arrangements.
More about the role
Our Devon centre has a wonderful group of dedicated people with varying skills that meld into one team with one mission: to help as many pets as possible. We help pets through our two main services, Home Direct and our fostering network of over 80 volunteer foster carers.
In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while making well-connected, efficient decisions that prioritise pet welfare. As the leader of our home-based pet operations, you’ll oversee the smooth running of daily activities, acting as the subject matter expert in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible.

You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers.
You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Coordinator's maintains the highest standards of animal care and adheres to national processes in case management. Since we don’t have cattery or kennel facilities, innovation and teamwork are essential to address the most urgent cases effectively.
Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally.
This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends. Please note that this is not a hybrid role, and each working day is based at the centre
About you
You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with expert knowledge of pet welfare and care.  As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement. You’ll lead a team of Pet Welfare Assistants, empowering them through effective management and coaching.  With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates.

While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations.  Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements. Rather than resting on your laurels, you’ll have a genuine desire to enhance onsite facilities and services, actively engaging your team in the process.  Having worked in emotionally charged environments, you understand the importance of resilience and have excellent “bounce-back ability.”

Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace.  
Knowledge, skills, and experience  

Significant experience in managing a team.

Significant experience in delivering high level Customer service in a fast-paced environment.

Significant subject matter expertise and application of pet welfare and handling of domestic animals

High standard of verbal and written communication.

Current full driving licence

The ability to demonstrate, understand and apply our Blue Cross values

It would be great (but not essential) if you also had:  

Performance management and improvement experience.  

Experience working with volunteers.

Understanding of safeguarding issues.

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