Operations Manager

Your new company

Location:

Remote (with access to Nottinghamshire Hub).
Salary: £59,693 + Mileage Scheme + Excellent Benefits.
Contract Type:
Permanent.
Industry: Housing / Property Maintenance.

A large and progressive housing association has recently undergone a major transformation, adopting a more locality-based structure to better serve its communities. As part of this exciting change, a new senior leadership opportunity has emerged within the Property Maintenance Division. This is your chance to join a forward-thinking organisation committed to delivering high-quality, customer-focused housing services. This role is remote-first, and you'll be fully equipped to work from home.

You'll also have access to a modern regional hub where you and your team will be encouraged to collaborate, hold meetings, and build a strong team culture.

Your new role
As Locality Operations Manager, you will lead the delivery of a responsive, high-quality property maintenance service across your operational area. You'll be responsible for ensuring that repairs, void refurbishments, and planned works are completed safely, efficiently, and to a high standard. You will manage and inspire a multi-skilled team, including Locality Area Managers, In-Day Schedulers, and Trade Operatives, fostering a culture of ownership, continuous improvement, and professional development.

You'll also play a key role in embedding a proactive safety culture and ensuring compliance with all relevant regulations.

• Leading the operational delivery of maintenance services, ensuring value for money and effective resource management.
• Driving continuous improvement by identifying blockers, testing new approaches, and embedding service-enhancing innovations.
• Coaching and developing team members, including apprentices and mentors, to build long-term capability.
• Maintaining a high-performance culture through clear expectations, performance tracking, and early intervention.
• Managing budgets confidently and ensuring spending remains within targets.
• Promoting a positive and inclusive team environment through engagement, recognition, and collaboration.
• Ensuring all safety standards are met and embedded through training, documentation, and leadership.
• Resolving complaints constructively and using root cause analysis to drive service improvement.
• Using performance and productivity data to inform decision-making and uphold cybersecurity and data protection standards.
• Ensuring all works meet legal and regulatory standards, with accurate compliance documentation.
• Supporting effective out-of-hours service provision and promoting sustainable, environmentally responsible practices.

• Proven experience leading property maintenance services in a housing or similar environment.
• Strong leadership skills with a focus on people, safety, compliance, and customer service.
• Previous trade or supervisory experience.
• Understanding of regulatory frameworks including Health & Safety legislation, Decent Homes Standard, and HHSRS.
• HNC/HND in Construction or Building Management (or working towards), or CIH Level 4 qualification.

• Salary of £59,693 plus mileage scheme.
• Remote working with access to a collaborative regional hub.
• 28 days annual leave plus bank holidays, with the option to buy/sell for up to 5 days.
• Generous pension scheme and Medi Cash health plan.
• A supportive, forward-thinking culture with opportunities for career progression and professional development.