Social Value & Improvement Manager

Position: Social Value & Improvement Manager
About Us

DrPA has been operating in secure environments since 2014 providing General Practitioner services and we are now growing to provide a complete healthcare service at Manston STHF & Western Jet Foil. This will be delivered directly or through a range of specialist partners who are experts in their field. We deliver our services based on our ethos of CARE:

Compassionate care that is trauma informed and supportive

Assurance that care is evidence-based & demonstrates high quality outcomes for our patients

Respectful of people’s cultural and religious beliefs

Empowerment We centre each resident by co-creating holistic care plans that treat their needs and equip them to self-manage their wellbeing.

Job Summary

The Social Value & Improvement Manager will lead and coordinate DrPA Secure’s social value initiatives and continuous improvement programmes at Manston STHF & Western Jet Foil. This role ensures measurable positive outcomes for staff, stakeholders, and the local community while embedding best practice across operations. The post-holder will work closely with the Senior Management Team, operational staff, and external partners to implement initiatives, track outcomes, and support a culture of continuous improvement.

Key Responsibilities

Social Value Leadership

Develop and implement the organisation’s social value strategy, aligned with operational priorities and Home Office requirements.

Identify and promote opportunities to create positive outcomes for communities, staff, and stakeholders.

Build and maintain partnerships with local agencies and community organisations.

Monitor and report on social value initiatives using data and impact metrics.

Continuous Improvement

Lead service improvement projects to enhance operational processes and performance.

Conduct audits, reviews, and data analysis to identify areas for improvement.

Implement and track improvement plans, evaluating their effectiveness.

Support operational staff in embedding best practices and improvement initiatives.

Stakeholder Engagement

Act as a liaison with internal teams, the Senior Management Team, external partners, and community organisations.

Represent DrPA Secure in forums, meetings, and engagement activities.

Ensure initiatives meet community needs and organisational objectives.

Reporting & Governance

Produce clear reports on social value and improvement initiatives for management and stakeholders.

Maintain accurate records and documentation of projects and impact assessments.

Support audits, inspections, and evaluations relating to social value and operational performance.

Supports site KPIs by driving measurable improvements in operational performance, staff engagement, and community impact, ensuring social value initiatives and service improvement projects contribute to Home Office compliance, efficiency targets, and quality outcome metrics.

General Responsibilities

Promote DrPA Secure’s CARE ethos in all activities.

Maintain professionalism, integrity, and confidentiality.

Ensure equality, diversity, and inclusion are embedded in all initiatives.

Take responsibility for personal development and wellbeing.

Work flexibly to meet organisational needs, which may occasionally include evenings or weekends.

Essential Criteria

* Experience in social value, community engagement, or service improvement.

* Strong project management and organisational skills.

* Ability to monitor and evaluate measurable outcomes.

* Excellent stakeholder management and communication skills.

* High level of discretion and professionalism.

* Ability to work independently and collaboratively in a fast-paced operational environment.

* Commitment to DrPA Secure’s values and ethos.

Desirable Criteria

* Experience in secure, operational, or public sector environments.

* Knowledge of relevant legislation or compliance frameworks.

* Experience in audits, quality management, or service improvement initiatives.

* Familiarity with tools for measuring and reporting social impact, e.g., SROI.

General Information

The post holder may be required to perform other relevant and appropriate duties as reasonably needed. This list of duties and responsibilities is not exhaustive. This job description…