Head of Tenant

Temporary Head of Tenant Experience

Location:

Home based with frequent travel to Manchester Office

Salary: A GBP 61,953 per annum plus Home working allowance

Vacancy Type:
Full time:
Temporary for a period of 9 to 12 months

Closing date is 20th February 2026. However we reserve the right to close before the date.

• Experience of leading coaching high performing teams delivering exceptional levels of performance in a dynamic environment
• Knowledge and understanding of strategy, complaints, regulatory frameworks, and customer experience practices communications
• Experience of developing a quality driven learning and continuous improvement environment
• In depth experience of supporting tenants or customers to overcome a range of sensitive, challenging, and complex scenarios
• Exceptional organisational and problem solving skills Evidence of strong management, planning, project management and organisational skills
• Excellent communication, both written and verbal, influencing and negotiation skills, with the ability to produce high-level reports for various audiencesi>
• Experience of managing budgets and resources with a focus on value for money/return on investment
• Experience to develop and deliver operational plans that deliver corporate objectives
• Experience of managing complex projects and initiatives.
• Experience of leading and delivering change within an organisation.
• Able to analyse and use complex data and deliver information to a range of audiences

• 27 days annual leave plus bank holidays (increases with service)
• Contributory pension (5 employee / 5 employer)
• Paid volunteering days (3 per year)
• Day off for your birthday.

Golden Lane Housing is committed to building a diverse, inclusive and values led organisation. Our recruitment process is fair and accessible, ensuring equal opportunities for all candidates.

If you feel you are a suitable candidate and would like to work for Golden Lane Housing, please proceed through the following link to be redirected to our website to complete your application.