Business Development Manager

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This role will act as a key ambassador for Heathrow and Heathrow Express brands, manage the relationship with key partner accounts, identify opportunities to grow B2B sales channels with new and existing partners. Please note this role is a 12 month Fixed Term Contract.

• Manage a range of existing commercial partnerships ensuring opportunities to drive growth in revenue and passenger volume are exploited.
• Ownership of commercial relationships with a combined value of £6m
• Identify new key sales and distribution opportunities that align with Heathrow Express' business strategy. Ensure new partnerships are delivered and nurtured according to process, carrying out assessments to ensure a solid ROI for any new partnerships or agreements.
• Develop key growth and marketing plans with individual partners to maximise revenue opportunities.
• Onboard new partners into Heathrow API distribution technology and ensure technical requirements are completed by the correct stakeholders.
• Onboard new partners into Heathrow and Heathrow Express technology, such as APIs, white labels and aggregators, ensuring technical requirements are completed by the correct stakeholders.
• Ensure a timely resolution to any issues or concerns raised by partners or customers.

• Experience of account management or developing external partnerships.
• Commercially aware, with trading, planning and forecasting experience and a clear understanding of ROI and profits.
• Strong experience of the travel industry gained through airline/travel agency/destination management/ground transportation type roles.
• Proven work experience managing and growing sales through third parties
• Strong attention to detail with the ability to interpret and present data to others.
• An understanding of industry sales and distribution channels such as API technology/GDS systems/aggregators
• Comfortable working with senior stakeholders internally and externally up to CEO level.

#LI-Hybrid

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work.

And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Heathrow's…