Housing Manager

Overview

Avalon are recruiting for a Senior Housing Manager with very strong housing benefit experience on a remote basis for a supported housing provider. The successful candidate will oversee day-to-day housing management operations, ensuring tenants receive a high-quality and efficient service.

• Utilise extensive knowledge of housing benefit to provide accurate advice and guidance to residents and challenge local authorities
• Oversee all housing management activities, including income and referrals management
• Monitor managing agent's performance against KPIs and implement performance improvement plans when needed
• Resolve complex tenancy management issues, such as anti-social behaviour (ASB) and tenancy breaches
• Provide guidance to managing agents on tenancy management issues
• Support the income team and liaise with credit control to ensure timely payments
• Produce regular reports on housing management, income performance, and referrals
• Report to the Head of Operations and work with the Managing Agent to deliver key services; the role is self-sufficient with no dedicated administrative support
• Salary: £50,000 per annum
• Work Arrangement: A remote-based position with an opportunity to work in a Head Office should it be requested
• Progression: The role involves contributing to the review of the Intensive Housing Management service and wider improvement plans

• Qualifications: CIH qualified to Level 3 or above is desired, along with other relevant housing management qualifications
• Experience: Previous experience in a similar role within a housing association is essential, with a proven track record of delivering performance improvement plans. Experience working with Intensive Housing Management models and knowledge of Housing Benefit regulations are essential
• Skills: Must champion putting tenants at the heart of the service, with excellent contract management and communication skills. Strong report-writing and stakeholder management skills are essential
• Personal Attributes: The ideal candidate will be resilient, reliable, and highly self-motivated with a "can-do" attitude

Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.