Project Manager, Program ​/ Project Manager, Operations Manager

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As a Project Manager you will lead and deliver multiple projects of varying size, complexity, and risk, ensuring effective planning and delivery in line with TSG project management methodology.

This role requires strong oversight of all delivery aspects to ensure projects are completed to a high standard, within agreed constraints and success measures, while maintaining excellent internal and external communication and customer satisfaction.

You will be responsible for identifying and maximising revenue opportunities, managing commercial implications, and ensuring strong stakeholder engagement and satisfaction throughout the project lifecycle.

TSG (Technology Services Group) are a Managed IT Services provider supporting businesses across the UK with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.

TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid‑market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025.

Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do.>

• Employee ownership – as a growing business we want to ensure that everybody who contributes towards our success shares in our success. High performing members of Team TSG are entered into an employee benefits trust (EBT). The EBT is the single largest beneficiary within TSG meaning employees will share the benefits of the proceeds, driving a high performing culture with long term value and mutually beneficial outcomes
• Our open and honest culture where feedback is taken on‑board and acted upon
• Our social events – annual all expenses paid ‘TSG Festival’ and team building funds
• Two paid CSR days per annum that you can use to support the community
• Giving something back – the ‘TSG Foundation’ established in November 2022 has so far donated over £160,000 to support nominated businesses and charities
• Our responsibility to the environment as we work towards net carbon zero
• Flexible working opportunities including home working and hybrid options
• Annual salary benchmarking
• Excellent progression opportunities, training and support, including recognised qualifications

• To plan the effective delivery of projects using Project Flow methodology ensuring effective internal & external customer communication and satisfaction is always maintained.
• Work with the wider TSG operations team to ensure successful delivery of the projects within specified time frames and measures of success.
• Liaise/maintain communication lines with the CSM’s and SDL’s where appropriate.
• Manage the day to day elements of the project to ensure deadlines are met and consultant and field resource utilisation is maximised by minimising non chargeable days (FOC’s, overruns etc.)
• Create project documentation to include, Quality Reports, Project Kick Off, Go Live Readiness and Project Plans.
• Accurately record and maintain CRM project records, including your time and consultant chargeable and non-chargeable activities.
• Logging detailed information in response to customer queries and responding in a timely manner with solutions.
• Managing project Risks and Issues using CRM and Microsoft Teams project sites.
• Coordinate handover to support following completion of the projects.
• Travel and potential overnight stays may be required to fulfil the customers’ needs and the role.

• Formally recognised project management qualification; PRINCE2, APM, MSc or similar.
• IT Qualifications would be an advantage but not essential based on experience.
• Full UK driving licence.
• Demonstrable experience of working in a project…