Neighbourhood Officer

array(14) {["reference"]=string(9) "JOB-14898"["title"]=string(21) "Neighbourhood Officer"["location"]=string(30) "Scunthorpe, North Lincolnshire"["salaryfrom"]=string(5) "33330"["salaryto"]=string(5) "33330"["duration"]=array(2) {[0]=string(0) ""[1]=string(0) ""}["description"]=array(1) {["#cdata-section"]=string(13763) "|  |  || --- | --- ||
*
* Job Title:

** Neighbourhood Officer |
** Team:
** Neighbourhood ||
** Service:
** Neighbourhoods |
** Responsible to:
** Neighbourhood Manager |
** Salary £33,330     This job is working for Ongo    

Job Summary
** The Neighbourhood Officer plays a key role in managing and allocating housing properties, ensuring fair and efficient lettings, and providing high-quality tenancy management services. With a strong customer focus, the role involves supporting residents, resolving tenancy-related issues, and maintaining safe, sustainable communities. This role involves working closely with internal teams and external agencies to address community issues, support tenancy sustainment and promote resident engagement.

** Benefits of working with Ongo include:
*** 30 days paid holiday plus bank holidays and your birthday off
* Exceptional leave
* 15 hours per year paid volunteering
* Annual pay review
* Mileage reimbursement at 46p per mile
* Free parking (pass provided)* “No sick days” voucher
* 9.5% pension contribution (Aviva)
* 3x salary life assurance policy
* Enhanced maternity/paternity pay
* Simply Health package (including Pro-counselling for family members)
* Housing Perks
* Agile working
* Home working equipment provided
* Local gym discounts
* Discounts at Costa and Starbucks (town centre)
* Car lease scheme
** Main Responsibilities
**** Tenancy and property management:
*** Deliver tenancy management services, ensuring policies and procedures are adhered to.
* Monitor and control the progress of empty properties to meet targets and minimise revenue loss.
* Carry out accompanied viewings and assess tenancy suitability in line with allocation policies and Complete tenancy sign-ups, ensuring agreements are fully explained and understood.
* Conduct tenancy visits to sustain tenancies, identify support needs, and coordinate appropriate interventions.
* Address tenancy breaches, including investigating abandoned properties.
** Community & Neighbourhood Engagement:
*** Provide excellent customer service to ensure tenants and residents take pride in their homes and communities.
* Highlight and address emerging estate and community issues affecting sustainability.
* Manage anti-social behaviour cases with a proactive approach, focusing on early intervention.
* Support neighbourhood engagement events, working with stakeholders to improve estate management and service delivery
* Actively promote customer involvement and encourage participation in decision-making.
* Partnerships & Compliance
* Collaborate with internal departments and external agencies to resolve tenancy and community challenges
* Ensure compliance with health & safety policies, gas and electrical access requirements, and safeguarding procedures.
* Develop and maintain strong working relationships with partner organisations to create thriving neighbourhoods.
* The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.
** Skills, Competence, Experience Required
*** Strong understanding of housing legislation and social housing challenges.
* Awareness of housing management governance and best practices.
* Sound judgment and decision-making skills.
* Ability to prioritise workload, meet deadlines, and handle pressure effectively.
* Strong written, verbal, and interpersonal communication skills.
* Ability to work independently and as part of a team.
* Competence in using housing management systems and maintaining accurate records.
* Customer-focused approach to service delivery.
* The role requires resilience, empathy and conflict resolution skills.
* ** A full UK driving licence and access to a personal vehicle are essential for this role, due to travel requirements across the region**.
** Working environment
*** This role requires a personal…