Student Service Centre Manager

We’re looking for a service‑driven and experienced Student Service Centre Manager to lead our Information Point and Student Support teams—services that provide the first point of contact, and guidance on a range of university topics for thousands of students, staff and visitors every year. In this role, you’ll champion a consistently high‑quality, student‑centred experience, ensuring that every interaction is welcoming, accurate and efficient.

You’ll play a key role in monitoring service performance, shaping how our frontline services operate and making sure they meet the needs of a diverse university community. Working closely with colleagues across the University, you’ll contribute to service development, policy creation and quality‑assurance processes that support continuous improvement.

This role offers variety, influence and the opportunity to make a meaningful impact on student experience. You’ll play a leading role in shaping how our services operate, take part in University‑wide projects, and build networks across the organisation to support service improvements. If you’re looking for a role where your ideas are welcomed and your expertise helps drive positive change, this is an exciting opportunity to step into a leadership position with real scope for development.

You are a people‑focused leader with a passion for delivering excellent customer service. You know how to inspire teams, set clear service standards and create a culture where every interaction counts. Your experience working in large, complex service environments—ideally within higher education—means you’re comfortable navigating fast‑moving situations and balancing competing priorities.

You bring strong skills in resource planning, performance management and service monitoring. You’re confident using data and digital tools to understand service trends, evaluate service quality and make decisions that enhance the overall student experience. Coaching others, developing capability, and promoting fairness and consistency all come naturally to you. Your communication skills—both written and verbal—enable you to build strong relationships, deliver training and present information with clarity.

Above all, you are an effective communicator who builds strong relationships, delivers training with clarity and coaches others to grow. You value fairness, consistency and continuous improvement, and you’re committed to creating a welcoming, supportive environment for both your team and the students you serve.

UWE Bristol is a campus-based University, with vibrant campus communities that are central to student life.

In this role, you’ll be based at our modern Frenchay Campus where we’ve invested in state‑of‑the‑art facilities designed to help both staff and students succeed.

As you will be managing teams across multiple sites you will also need to spend time on other campuses.

• Our Glenside Campus which is set within beautiful grounds in Stapleton, just three miles from Bristol city centre.
• Our City Campus in Bristol city centre which comprises of Bower Ashton Studios, Arnolfini, Spike Island and Watershed and is home to UWE Bristol's creative and cultural subjects.

You’ll spend most of your time on campus, typically at least 60 percent of your time, with the opportunity to work from home on the remaining days.

We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in vibrant Bristol, our ambitions are to make a positive difference to our planet, transforming futures through actions and solving real world challenges.

We offer a wide range of employee benefits including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.

UWE Bristol recognises the power of a truly diverse university community . We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds. Diversity is our strength, enhancing creativity, decision…