Senior Ecommerce Account Manager

Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London)
Compensation: £45,000 – £55,000 + Bonus + Benefits + 27 Days Holiday

Hambi Media is the UK’s leading performance creative agency for D2C and e-commerce brands. With in‑house strategy, production, UGC and design teams, we produce creative that doesn’t just look good – it drives growth.

We’ve delivered over £100M worth of performance creative across Meta and Tik Tok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery – owning communication, keeping momentum high, and ensuring launches land cleanly and on time.

We’re hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. You’ll oversee a small group of high‑value accounts while coaching Account Managers to perform consistently and confidently.

You are not just “good with clients” – you know how to run accounts, lead people, and raise standards.

• Own senior relationships across larger, higher‑impact accounts
• Lead strategic client conversations, performance reviews and planning
• Guide clients through launches, pivots and scale moments
• Spot upsell, retention and growth opportunities

• Line‑manage Account Managers within your pod
• Coach AMs on communication, organisation and client ownership
• Raise delivery standards across accounts and workflows
• Support hiring, onboarding and development of AMs

• Oversee UGC and creative workflows across the pod
• Ensure launches are planned, resourced and executed cleanly
• Act as escalation point for delivery or client risk
• Maintain consistency across processes and client experience

• 4+ years’ experience in agency account management
• Proven experience managing or mentoring Account Managers
• Strong understanding of performance creative, UGC and launch cycles
• Confidence running senior client conversations independently
• Commercial awareness — retention, margin, and growth matter to you
• Calm authority — clients and teams trust your judgment

• A true manager – you enjoy leading people, not just accounts
• Standards‑driven – you care about quality and consistency
• Accountable – you own outcomes across your pod
• Structured and decisive – you bring order and clarity
• A role model – AMs learn by watching how you operate

• Client Portfolio:
  Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
• Exceptional Team:
  Collaborate with a world‑class team of motivated and high‑performing individuals.
• Career Growth:
  Enjoy opportunities for rapid career progression in a fast‑growing agency.
• Work‑Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
• Comprehensive Benefits:
  Private health and dental insurance, company pension scheme, and structured training programs.
• Remote working with 1 day a month in London Head Office.