Area Manager, Management Operations Manager

ØA passionate leader driven by exceptional customer service?

ØExperienced in managing a team of remote workers- ideally field service engineering? Or ready for the next step into management?

• Competitive salary and benefits package:
• Company Vehicle with option for personal use
• Free refreshments:
  Enjoy complimentary on-tap soft drinks and premium hot drinks.
• A working pattern of Monday to Friday with some flexibility depending on business requirements
• A chance to build on your existing expertise and develop new skills.
• Amazing core benefits:
  Life assurance, holiday trading options, retail discounts plus access to an award-winning Employee Assistance Programme with 24/7 GP access and wellbeing services – including an extra “Celebration Day” off every full calendar year that you work for us.
• But that’s not all! Each year, you’ll receive a “Flex Pot,” to purchase additional personalised benefits. Whether it’s extra life assurance, private medical, a gym plan, increased pension contributions, dental or travel insurance, you can choose what fits your needs. It’s your benefits, your way! Some benefits may cover you past state pension age and cover your family too!

In this fast-paced role, you will be responsible for all technician activity in your area including installations and project work. You'll provide strong leadership by monitoring costs and performance targets, coaching and guiding your team and maintaining consistently high service levels while ensuring adherence to health and safety measures. You’ll enjoy a fast-paced environment with a growing range of clients within our industry leading teams.

Your expertise will help influence productivity and you will be a key colleague as we grow and transform. Previous hands-on experience as a mechanical/electrical engineer in field service is preferred. You will be welcomed into a team of specialists who are passionate about “Keeping Britain Pouring” and who will do anything and everything they can for our customers and each other.

• Experience in a similar industry, with an engineering background (mechanical, electrical, plumbing or equivalent)
• Demonstrable skills in managing/coaching guiding a team, setting and monitoring KPOs
• Experience understanding and interrogating data allowing for correct decision making,
• Developing a team to improve performance,
• Ability to build effective relationships with multiple stakeholders / customers.
• Ability to interpret technical specifications and ensure that they are adhered to.
• Experience managing a remote team of engineers
• Previous experience of improving team performance including productivity & enhancing a team culture.
• Previous experience of the drinks dispense or hospitality industry is ideal but training will be given.

At Innserve, we are One Big Team. Interested in joining us?