Business Services Manager

Ready to lead a team that makes a real difference?

We're excited to announce a fantastic opportunity to join the Growth & Communities Division as our Business Services Manager
.

We are looking for a confident, forward-thinking team leader with a passion for great public service and smart, efficient ways of working. You'll be at the heart of our business support operations - motivating people, improving processes, and ensuring a wide range of services and functions have the high-quality support they need to thrive. Your work will directly shape how the Division delivers for businesses and communities across Kent.

• Lead and inspire a dispersed Business Support team, setting clear expectations and driving a culture of continuous improvement.
• Streamline and enhance business processes, ensuring our systems and ways of working are consistent, modern, and effective.
• Plan and allocate resources so that support is responsive, balanced and aligned to service priorities across multiple locations.
• Develop digital capability, making sure business support staff have strong core digital skills and delivering training where needed.
• Ensure high standards in data protection and financial controls, working closely with Finance colleagues.
• Build strong relationships with Service Heads, understanding emerging needs and ensuring support keeps pace with change.

• Proven experience leading and developing staff across multiple sites, bringing clarity, structure and motivation.
• A track record of improving systems, workflows and processes for better efficiency and consistency.
• Excellent organisational skills able to manage complex workloads and prioritise brilliantly.
• Strong communication skills, with the ability to influence, collaborate and tailor messages to different audiences.
• A leadership style rooted in curiosity, compassion, inclusion and accountability, aligned with Kent's values.
• Knowledge of local government operations and financial processes (or the ability to pick it up quickly).
• Be part of an award-winning Innovation and Business Intelligence Group that lives our organisational values brave, curious, compassionate, collaborative and responsible.
• Play a key role in shaping and strengthening a business support function for a fascinating and diverse range of public services.
• Enjoy genuine opportunities to grow, lead, and make a meaningful impact every day.

• Flexible / hybrid working and generous annual leave
• Access to national and local discounts via Kent Rewards

If you're energised by people leadership, problem solving, and making things work better, we'd love to hear from you. Apply today and help us shape the future of business support across our Growth & Communities Division.

This full-time role is offered on a hybrid basis, combining home working with attendance at County Hall in Maidstone, and includes regular travel to Ashford and Kings Hill to stay close to the staff and services you support.

Business Services Manager
• Maidstone (Hybrid Working), United Kingdom