Hostel Coordinator

No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn't just another job. It's rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people’s lives. Plus, we’ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.

The role of Hostel Co‑Ordinator will include:

• Provide Intensive Housing Management support to deliver high quality, value for money services.
• Develop, build and maintain relationships with customers, staff and external agencies to ensure the effective provision of services to meet the current and future needs of customers.
• Liaise with relevant external agencies to ensure the maximum support is offered and delivered to assist service users customers in accessing training, education opportunities and volunteering experience.
• Liaise with Housing Benefit, Universal Credit, manage a tenancy, sign post to external services.
• Maintain, monitor and report on service delivery and standards as set by the Local Authority, Supporting People and other relevant bodies, including Health and Safety legislation.
• Maintain and promote the economic viability of services including sustaining occupancy levels, managing voids and monitoring rent accounts, ensuring licence tenancy conditions are managed appropriately.
• Ensure appropriate relationships are established and maintained through promoting and managing service user involvement to deliver effective customer involvement.
• Support and manage all frontline complaints for the service area in line with policy, focusing on first contact resolution and the identification of future learning opportunities to achieve service excellence.
• Represent the organisation at external events and meetings and build relationships with potential stakeholders to promote the service.
• Ensure that all building safety requirements are achieved including Premises Management folder, repairs, risk assessments and any other health and safety service requirements.
• Contribute, as appropriate, to special programmes and projects in support of the Group’s values and objectives.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities. We work closely with the Home Office in order to prevent illegal working. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

• NVQ3 in Health & Social Care, or willingness to work towards it.
• Proven experience of working with a similar customer group is essential.
• Previous housing related support is desirable.
• Sound knowledge of housing management including rents, tenancies and health and safety.
• Good understanding of occupancy agreements.
• Ability to work on your own initiative and to react effectively under pressure.
• Full and valid driving licence with access to a vehicle.

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays), pro rata.
• A pension scheme with employer contributions.
• A variety of online discounts and rewards from major retailers.
• Health and well‑being plans.
• Life assurance.
• Family friendly arrangements, including opportunities for flexible working.
• Tax efficient savings through our Cycle to Work scheme.

Are you ready to be your best?