Housing Manager

Job Description - Housing Manager (26370)

Job Description

Starting salary £32,000, plus great benefits including Health cash plan

Permanent, Full time (37.5 hpw)

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in East Coast & Yorkshire. As our Housing Manager, you’ll be the face‑to‑face customer support to our communities. This is the perfect job for you if you like variety and delivering excellent services to our customers and communities. It is an ideal job for someone who has a passion for neighbourhood management, including managing anti‑social behaviour and supporting our customers through some difficult times.

You may already have extensive experience as a generic Housing Manager or experience of face‑to‑face customer service within another sector.

34 days leave, pro‑rated (including bank holidays and a "me day")

Paid time off for volunteering

Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)

Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

Career path with development and an excellent training package

Excellent benefits and rewards including supermarket discounts and travel expenses

You’ll understand the community that you work in for our general needs, shared ownership and leasehold customers covering our homes in Yorkshire and decide on the necessary course of action.

You will develop and maintain a community plan in collaboration with our customers and external stakeholders.

You will represent Home Group in our communities and being present on our estates undertaking Housing Manager tasks such as:
Estate Inspections, Anti‑social behaviour management and statutory compliance visits.

You’ll progress legal paperwork such as notices and prepare witness statements for anti‑social behaviour cases at court.

You will also have involvement across our other housing management functions.

This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s top 10 Great Places to Work!

You will have a background in neighbourhood management processes, either within the housing sector or an alternative sector.

You’ll have an understanding of housing management, housing law and customer service.

You are fully competent in IT and can learn new systems quickly.

You’re super organised and methodical in your approach and are a proactive self‑starter with a “can do” positive attitude.

This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.

Confident working with external partners and stakeholders such as local authorities.

Working hours, 9:00am – 17:00pm Monday – Friday

Hybrid working which involves working from home, in the community or your nearest local office.

You'll manage your own diary and be accountable for achieving KPI’s.

You will need to be able to drive and have access to a vehicle insured for business purposes. Don’t worry, we’ll pay your business mileage to cover this use!

You’ll need an Enhanced DBS check done and we pay for that.