Senior Operations Lead

40 hours per week, Monday - Friday, up to £50,000 per annum.

Location:

Home based – (please note that travel will be necessary throughout the UK). Sodexo rewards and benefits.

We are seeking a highly capable Senior Operations Lead to support operational delivery across the HMRC West estate, providing services to HM Revenue & Customs (HMRC). This is a senior operational role supporting the Head of Operations, with accountability for service performance, compliance, financial control and team leadership across a complex, multi-site Facilities Management contract. The Senior Operations Lead plays a pivotal role in ensuring consistent, high-quality service delivery across all sites and service areas within HMRC West.

• Support the Head of Operations in managing operational delivery across all service areas.
• Act as operational lead in their absence, ensuring service continuity and performance.
• Lead, mentor and develop Facilities Managers and site teams to achieve operational excellence.
• Drive efficiency through process improvement, workflow optimisation and standardised best practice.
• Monitor KPIs, SLAs and performance metrics, implementing corrective actions where required.
• Oversee operational risk management, incident response and escalation processes.
• Collaborate with commercial, finance and compliance teams to maintain operational integrity and budget control.
• Ensure statutory, regulatory and contractual obligations are consistently met.
• Support strategic planning, resource allocation and operational forecasting.
• Produce clear operational reports and performance insights for senior leadership.
• Build strong relationships with clients and stakeholders to support service excellence and continuous improvement.

HMRC West is a large, multi-site government contract operating within live and sensitive environments where compliance, continuity and stakeholder confidence are essential. Key challenges include: providing consistent operational oversight across geographically dispersed sites; maintaining KPI and SLA performance across multiple service lines; managing operational risks and incident response; ensuring financial control and budget adherence; embedding compliance, safety and governance standards; building strong working relationships with clients, stakeholders and suppliers.

• Proven experience in multi-site FM or operational management.
• Experience leading managers and operational teams.
• Strong understanding of statutory compliance, health & safety and contractual obligations.
• Experience managing budgets, resource allocation and operational forecasting.
• Strong client and stakeholder engagement capability.
• Demonstrated ability to drive operational performance and continuous improvement.
• Excellent planning, organisational and reporting skills.
• Ability to make sound decisions under pressure and resolve complex operational issues.
• Desirable:
  Experience with in a public-sector or government FM contract.
• Understanding of both Hard and Soft FM service delivery.
• Experience implementing standardised operational processes across multiple sites.
• IOSH Managing Safely or equivalent health & safety qualification.

• Mental health & wellbeing support.
• Employee Assistance Programme for personal, legal, and financial advice.
• 24/7 virtual GP & lifestyle rewards.
• Discounts for you & family.
• Financial tools & retirement plan.
• Cycle to Work & Paid volunteering day.
• Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications.