Team Leader - Revenues

Team Leader – Revenues & Benefits

City of Wolverhampton Council is looking to recruit experienced and motivated Revenues and Benefits Team Leaders to play a key role in delivering high quality, customer focused statutory services for our residents and businesses.

Salary
: £44,075 - £49,282 (Grade
7) |
Hours
: 37 |
Contract type
: full time permanent |
Work Style
:
Flexible

As a Team Leader you will support the effective management of the Revenues and Benefits Service, maximising the collection of income owed to the Council, ensuring timely and accurate administration of Housing Benefit and Council Tax Support, as well as Council Tax, Business Rates and the BID (Business Improvement Districts) levy. You will also contribute to systems maintenance and service development, while leading a team responsible for one or more of these essential functions.

• Expertise in the determination and assessment of Housing Benefit and Council Tax support claims from all tenancy types, specialising in Supported and Temporary Accommodation Claims
• Challenging eligibility for supported housing evaluating provider eligibility under Housing Benefit regulations
• Representing the service in forums, gateway meetings, and presentations with supported/temporary accommodation providers and stakeholders
• Billing, assessment and collection of Council Tax, Business Rates and Business Improvement Districts (BID)
• Income collection and debt recovery

This is an exciting opportunity to take a leadership role within a service that makes a real impact across the city. You’ll be central to improving the delivery of services, leading business improvement projects, and helping us enhance quality, increase efficiency, and reduce costs in everything we do.

The role is designated as flexible, meaning your base location will adapt to service needs. You can work from home or from any Council office as required, offering a balance of independence and collaboration.

The successful candidate will demonstrate:

• Experience at a senior level within a revenues or benefits environment
• Strong, detailed working knowledge of the regulatory framework governing Housing Benefit, Council Tax, Business Rates or income collection
• Proven ability to lead, motivate, and develop a team
• A proactive, adaptable approach with the confidence to use your own initiative within delegated authority
• Evidence of ongoing continuing professional development

For more information about the role, please contact:

Jenny Hoare – jenn
Paul Dainty – paul

We are committed to building a workforce that is reflective of the diverse community we serve. We want to attract the best applications from people of all backgrounds and under‑represented groups because we strongly believe in adding value through diversity, inclusion, and equality. Our employees enable us to deliver services that are accessible, inclusive, and reflective of Wolverhampton residents.

Our status as a Disability Confident Employer showcases our commitment to people with disabilities or health conditions, advocating for their opportunities and potential.

We've received the Stonewall Gold Award, emphasising our dedication to the LGBT+ community by nurturing an inspiring, inclusive, and equal workplace.

As of March 2023, the RACE Code Quality Mark signifies our active engagement with racial equality. These recognitions validate our continuous efforts towards fostering an inclusive work environment that respects and values our diverse employees.

We are committed to the fair treatment of all our employees, potential employees, or users of our service regardless of offending background. The Council uses the Disclosure and Barring Service (DBS) for any vacancies that require a DBS check to obtain information about applicants to assess their suitability for employment in positions of trust. We do not discriminate unfairly against any individual on the basis of a conviction or any other information revealed as a result of a DBS disclosure.