Head of Client Relations, Pension Administration

Head of Client Relations, Pension Administration

Join to apply for the Head of Client Relations, Pension Administration role at Gallagher

Discover a world of endless possibilities at Gallagher Benefit Services, where you’ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

As the Head of Client Relations, you will be at the forefront of our efforts to deliver exceptional pension scheme administration services. This outstanding opportunity allows you to lead and encourage a dedicated team, undertake a critical role in our Pension administration leadership collective to ensure consistent, top quality operational performance and to drive innovation in our product offerings, and lead campaigns that resonate with our clients.

We are open to considering individuals based anywhere in the UK, flexible with hybrid/remote working; travel to our offices in Bristol, London, Manchester, Edinburgh and Ipswich as required.

• Lead and empower a client services team of 9 client executives to achieve outstanding outcomes across diverse organisations.
• Engage collaboratively with internal teams and external partners, including clients and pension providers.
• Take ownership of creative product development, crafting solutions tailored to meet client needs while focusing on commerciality and strategic oversight.
• Lead innovative campaigns that captivate our audience and drive success.

• Proven track record in leading and developing high‑performing teams.
• Experience in pension scheme administration, ideally within a TPA environment.
• Deep understanding of DB scheme administration and associated infrastructure.
• Strategic vision for system development, onboarding and project delivery.
• Business‑savvy, commercial approach to accelerate growth.
• Innovative problem‑solver with fresh ideas to improve services.

• Leadership impact in a newly‑created role on our administration leadership team.
• Dynamic environment driving efficiency and quality.
• Collaborative culture across teams, advocating resources and accountability.
• Professional growth through transformation initiatives.
• Impactful contribution to the future of pension scheme administration.

• Minimum of 25 days holiday plus bank holidays.
• Defined contribution pension scheme with Gallagher contribution.
• Life insurance 4× basic annual salary, up to 10×.
• Income protection up to 50% of annual income.
• Health cash plan or Private medical insurance.

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan.
• Share incentive plan.
• Critical illness cover.
• Discounted gym membership.
• Season ticket loan.
• Discount voucher portal.
• Emergency back‑up family care.

We are committed to equal employment opportunity and prohibit any form of discrimination. We provide reasonable accommodations for individuals with disabilities.

Not Applicable

Full‑time

Management

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