Operations Manager

Worthing, West Sussex - Hybrid

Full time, Temporary

Up to £40,000 per year plus an up to £5,000 performance-based bonus per year, paid yearly - and various company benefits (all pro rata dependant on length of contract)

Join us in a role that sits at the heart of our service. We’re looking for a proactive and confident Central Operations Manager to lead our day‑today operations and keep everything running smoothly. You’ll oversee our field support team, manage scheduling for our remote workforce, and ensure our business processes stay efficient and effective.

You’ll be the key link for our frontline team of over 140 Health Assessment Specialists, making sure they have the information, support, and resources they need to deliver an excellent, safe and responsive service to our customers.

This role is central to maintaining high‑quality, CQC‑compliant health assessments and upholding our internal quality standards. You’ll champion service excellence, support staff wellbeing, and help drive continuous improvement across the organisation.

Leading a team of six Field Support Executives and a Scheduler, you’ll bring strong operational experience, clear decision‑making, and a solutions‑focused mindset. It’s a fast‑paced, hands‑on role where smart thinking and steady leadership truly make a difference.

If you’re ready to shape service quality, streamline operations, and support a team that makes a real impact – we’d love to hear from you!

• Annual Leave - Competitive annual leave scheme
• Company Sick Pay Scheme
• Enhanced Family Leave

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers#
• Leadership Development Programme
• 24/7 Learning Library - accessible for everyone!

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance
• After qualifying period & subject to terms and conditions and/or eligibility.

• Design, implement, and continuously improve operational policies and procedures
• Lead and oversee daily operations across our field support and scheduling team, ensuring processes are efficient, well‑coordinated, and compliant
• Provide excellent support to our remote field‑based staff, fostering a culture of accountability, compassion, and continuous improvement
• Monitor KPI’s and quality metrics to identify trends and drive improvements
• Collaborate cross‑functionally with clinical, administrative, and compliance teams to ensure alignment with strategic goals and regulatory requirements
• Ensure compliance with all relevant regulations and standards (CQC and ISO)
• Identify and mitigate operational risks
• Maintain robust incident reporting, risk assessments, and contingency planning
• Champion continuous improvement initiatives, embedding quality assurance processes and promoting innovation in service delivery
• Prepare and present operational performance reports to senior leadership
• Implement and optimise software and processes
• Develop strategies to engage and motivate remote employees
• Resolve remote work challenges, including technology access, communication barriers, and service continuity issues
• Ensure field support coverage 7 days a week, between 6am and 10pm
• Develop strategies and optimise resource planning software to ensure efficient allocation of resources across our national team of over 130 staff members
• Forecast future resource needs, aligning workforce planning with business growth
• Participate in the on‑call rota, ensuring operational leadership and support outside of standard working hours

• Full time
• Temporary 7‑month maternity cover contract
• Monday to Friday 8am - 4pm standard working days
• This role covers a team that works Monday - Sunday 6am - 10pm and operational coverage might be required outside of the standard working hours.
• There is also an 'on call' requirement with the senior leadership team in the…