Pension Operations Manager

Pensions Operations Manager

Location:

Filton, Bristol or Broughton, Chester (Hybrid – 2 days working from home)

Rate: £37.00 per hour Umbrella

Contract:

6-month contract with potential for extension

Morson are recruiting a Pensions Operations Manager on behalf of a global aerospace and defence organisation
. This is an excellent contract opportunity for an experienced pensions professional to join a large, complex organisation and play a key role within the UK Groupmes & Benefits team.

The role can be based in Filton (Bristol) or Broughton (Chester) and offers hybrid working
, with two days per week working from home.

We are seeking a candidate with experience working in a large corporate environment or a dedicated pension administration company
, who can confidently lead pension operations and manage a wide range of stakeholders.

The Pensions Operations Manager will oversee the operational activities of the in-house pensions team and contribute to the development of a consistent and effective communication strategy across internal and external stakeholders.

The role requires strong organisational and communication skills, a proactive approach, and the ability to build trust across teams and suppliers.

• Oversee day-to-day operational activities of the pensions team, including:
  • Retirement processes, including medical grounds cases
  • Death benefits recommendations
  • Income protection claims management
  • Invoicing and communication campaigns
  • Manage relationships with third-party pension administrators
  • Continuously review, plan, and improve processes to enhance efficiency, quality, and delivery
  • Lead regular team meetings to support information sharing and resolve operational issues
  • Prepare and maintain reports and management information for key stakeholders

• Support the Pensions Project Team across multiple projects at various stages
• Work with Pensions Specialists to resolve scheme member queries
• Support financial scheme audits (one to two per year)
• Organise initiatives and events for supplier promotions
• Build strong relationships with key stakeholders across the UK organisation

• Excellent communication skills, both written and verbal
• Strong attention to detail and ability to perform under pressure
• Outstanding organisational, planning, and multi-tasking abilities Experience & Knowledge

  The ideal candidate will have:

  • At least five years’ experience in pension administration
  • Proven experience supporting and leading teams, ideally within a pension administration environment
  • Experience working within a large organisation or dedicated pension provider
  • A solid understanding of project management principles