Client Management Director - Corporate Insurance

Client Management Director - Corporate Insurance (Birmingham UK)

Are you ready to lead a team, influence and make a real impact with some of our key corporate clients?

We are looking for an experienced Client Management Director to lead the delivery of exceptional service to our corporate clients and to inspire a high‑performing client management team within our Corporate Insurance business.

Based in Birmingham, this role offers the opportunity to work with a diverse portfolio of complex clients while playing a key role in driving client strategy, retention and growth.

If you are looking to progress your career with a global leader in risk advisory and insurance brokerage, this could be an exciting next step.

This is a hybrid role, combining remote working with time in our Birmingham office.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

We’re looking for a strategic Client Management Director to lead a portfolio of key accounts, identifying risk needs and delivering tailored, profitable solutions using Aon’s full capabilities. You’ll handle senior client relationships across the business and guide a team of Client Managers to meet revenue targets through effective coaching and performance leadership.

• Identify each client’s service requirements and lead the client service team to ensure service meets agreed standards.
• Handle client expectations: keep them informed of progress and communicate with them as appropriate, taking timely action to identify and correct problems.
• Ensure delivery to the highest standard using best practice processes and conducting regular reviews with clients.
• Drive the highest level of service to each client, within area of responsibility, in line with the agreed client service tools.
• Act as senior relationship manager for designated clients, coordinating client relationship management across the whole of Aon and building senior‑level relationships within their clients.
• Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers to support future client visits.
• Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place.
• Develop and support less experienced team members in achieving their objectives through coaching and mentoring.
• Attract, develop and retain talented individuals in line with business plans.
• Compliance with regulatory requirements and business procedures.
• Promote all compliance‑related requirements throughout the region and identify opportunities for process improvement.
• Responsible for working in accordance with the Aon UK Limited Risk Management Framework and compliance with the Aon UK Limited policies, including participation in risk management (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company.

This is a distinctive opportunity to play a strategic leadership role within a high‑performing Corporate Insurance team that has a strong track record of developing talent and delivering for complex clients.

You will lead a portfolio of key, high‑profile accounts, shaping client strategy and delivering tailored, profitable solutions by drawing on the full breadth of Aon’s capabilities. Acting as the senior relationship manager, you will influence outcomes at the most senior levels, coordinating expertise across Aon to meet each client’s evolving risk needs.

Alongside your client responsibilities, you will lead and develop a team of Client Managers, setting clear objectives, coaching performance and building capability for the future. You will be supported by an experienced leadership team who are committed to your success and to creating an environment where people can thrive.

Working within a business known for its innovative solutions, strong…