Financial Services and Compliance Manager

Financial Services and Compliance Manager at Poole Townsend

Location: Barrow-in-Furness (1 day per week home working following training)

Position: Financial Services and Compliance Manager

Permanent, full-time position available.

Poole Townsend Group is an established, highly reputable firm offering comprehensive legal, financial and property services through our team of experienced and qualified professionals. Our Financial Services division provides exceptional support and advice to clients, and we are looking for a skilled and motivated individual to lead our administration and paraplanning team.

We are proud to be an Employee Ownership Trust (EOT). This means the business is owned for the benefit of its employees, creating a culture where everyone has a shared interest in the long‑term success of the firm. As an employee, you benefit from:

• Collaboration and shared responsibility in shaping the business
• Long‑term stability and focus on sustainable growth
• The potential for tax‑free employee bonuses (subject to performance and EOT rules)
• Transparency and employee voice in decision‑making

We are seeking a proactive FS Administration Manager to lead and develop our administration and paraplanning team. You will oversee workflows, ensure compliance, manage operational risk, and drive service excellence for our advisers and clients. This is a pivotal leadership role with direct impact on adviser capacity, client outcomes, and team performance.

• Lead, coach, and develop a high‑performing administration & paraplanning team
• Manage end‑to‑end workflows, from pre‑meeting prep to post‑review actions
• Oversee paraplanning outputs and ensure quality through structured QA
• Maintain compliance and risk controls, including AML, consent, and documentation
• Produce and analyse MI to identify risks and drive operational improvements
• Chair stand‑ups, planning sessions, and contribute to operational meetings

• Proven leadership experience, preferably in IFA, wealth, or mortgage administration
• Strong FCA compliance knowledge and operational expertise
• Experience managing workflows, SLAs, and improving efficiency
• Excellent communication, coaching, and stakeholder management skills
• Proactive, structured, and solution‑focused mindset

• Competitive salary and the opportunity to work in an Employee Ownership Trust with potential for performance‑related bonuses
• 25 days annual holiday (plus bank holidays and discretionary Christmas leave)
• Medicash health cash plan, employee assistance programme, staff discounts, regular company events, and more
• Supportive, collaborative workplace culture
• Ongoing training and development opportunities

If you are a motivated leader with operational expertise in financial services and want to join a highly successful, employee‑owned business, we would love to hear from you.

Closing date for applications is Friday 13th March 2026.

Join Poole Townsend and be a part of a team that values excellence, integrity, and customer satisfaction.

Poole Townsend is a Disability Confident Employer. We welcome applications from people with disabilities and are committed to providing an inclusive, supportive workplace.

We reserve the right to close this vacancy early if we receive sufficient applications. Therefore, if you are interested, please submit your application as soon as possible.