Service Centre General Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

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Location: Leeds
Salary: Up to £80,000 + bonus + car allowance + excellent benefits
Hours: 40 hours per week
Team Size: Approx. 160 colleagues

We’re looking for an inspiring and people‑focused Service Centre General Manager to lead our Leeds operation, a fast‑paced, highly regulated healthcare distribution site delivering twice‑daily service to our customers.

This is a role for a leader who believes in trust, empowerment, team development and creating a culture where people feel safe to innovate and try new things. You will shape the future of the Service Centre by building capability, developing your leadership team, and ensuring succession planning is firmly embedded.

As the General Manager, you will own the smooth, safe, and compliant running of the Leeds Service Centre. Through your leadership team, you will guide approximately 160 colleagues, driving exceptional service performance while nurturing a culture that values learning, inclusivity, and continuous improvement.

You’ll act as the designated Responsible Person for the site and ensure that all operations meet GDP, MHRA, Home Office and other regulatory standards.

• Provide strong, visible, people‑centric leadership across the site.
• Build a culture rooted in trust, collaboration, and empowerment.
• Develop capability across all levels, driving succession planning and long‑term talent growth.
• Champion engagement, DE&I, and open communication that enables every colleague to feel valued and included.
• Encourage learning, experimenting, and trying new approaches in a safe, supported way.

• Ensure the safe, legal, and compliant operation of the Service Centre, leading with a “Target Zero” mindset.
• Oversee daily operations to deliver high‑quality, on‑time healthcare product distribution.
• Monitor KPIs across service, EHS, compliance, productivity, and cost, taking action to reverse underperformance.
• Drive Continuous Improvement across the site to enhance efficiency and service levels.
• Ensure optimal headcount planning across all departments.

• Act as the designated Responsible Person for Good Distribution Practice (full training provided).
• Maintain compliance with GDP, MHRA, Home Office, ICO and other regulatory bodies.
• Uphold and advance ESG and safety culture initiatives.
• Serve as site contact for regulatory authorities.

• Build strong relationships with sales, commercial, customer service and other internal teams.
• Support customer visits, using data‑driven insight to prioritise site activity and service improvements.
• Own the resolution of all Service Centre‑related customer complaints.
• Contribute to commercial development and future growth planning.

• Maintain high levels of inventory accuracy and stock integrity.
• Work closely with purchasing and commercial teams to ensure effective flow of inventory.
• Use Excel confidently to analyse performance and support decision‑making.
• Utilise the Manhattan Warehouse Management System, to maintain operational control.

You will thrive in this role if you are:

• A natural leader who builds trust and brings out the best in others.
• Passionate about coaching, developing talent and nurturing future leaders.
• Someone who drives a positive workplace culture where people are empowered.
• Experienced in managing large teams in a fast‑paced, customer‑focused environment.
• Confident with Excel and familiar with Manhattan WMS (or keen to learn).
• Strong in communication, commercially aware, and solutions‑driven.
• Comfortable balancing operational accountability with strategic thinking.
• Experienced in operational compliance (GDP/MHRA/Home Office standards).

• Salary up to £80,…