Commercial Manager - Delivery

Posted Tuesday 3 March 2026 at 00:00 | Expires Friday 13 March 2026 at 23:59

At Costa Coffee, we are what we craft.

We’rereimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go –we’vegot you covered.

The Delivery Channel Commercial Manager, will play an instrumental role to Costa’s UK&I continued growth plan and is responsible for accelerating our commercial success within the emerging Delivery channel (e.g. , Uber Eats etc) by acting as the UK market P&L owner, responsible for rapidly expanding our presence and returns through this growing channel.

Our teams make a difference. Whether that’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but wehaven’tforgotten our roots.

That’swhere the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities andhelp your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as aCommercial Manager within the fast paced and rapidly evolving delivery channel,there’snever been a better time to join.

Wedidn’tbecome a global coffee brand by sitting back. When you work here, you join a community that values passion,progression and integrity, with some pretty brilliantperksto sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• Andthat’snot all. Explore even more of ourperkshere: (Use the "Apply for this Job" box below)./costaperks

We’repassionate about beinga great placeto work, where you can bring your unique self into our mix. Wefirmly support diversity,equityand inclusion, and continue to work with our teams to shape the future of our culture and values:
Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Being aCommercial Manageris about so much more than bringing our coffee to the world.

It’syour chance to stir up real success - which meansyou’llbe:

• Lead and own the Delivery channel commercial success in the market, implementing winning commercial initiatives to accelerate our growth ambition
• Collaborate with cross‑functional teams and delivery partners (e.g., Uber Eats, Deliveroo) to expand channel presence, improve our customer experience, and optimise commercial performance.
• Manage and optimise the Delivery product range, pricing strategy, and promotional approach using data‑led insights to accelerate sales and profitability.
• Champion the delivery channel internally (x-functional, senior leadership, store teams etc) and externally with partners/franchisees, sharing best practice initiatives to maximise commercial returns

It’syour unique ingredients we’reinterested in:

• Demonstrable experience from QSR, Grocery or Hospitality sectors with hands‑on delivery channel and aggregator partnership expertise.
• Strong expertise in delivery channels, with deep understanding of e‑commerce and digital consumer behaviours.
• Proven commercial acumen, including experience managing and optimising a P&L within a fast‑growing environment.
• Willingness to roll your sleeves up and help drive tactical initiatives as well as taking a step back and thinking big picture & future focused
• Excellent communication and influencing skills, able to engage and inspire cross‑functional teams and senior stakeholders.
• Ability to challenge the status quo, use data‑driven insights to make decisions, and lead initiatives that drive commercial growth.

Right now, our Support Centre teams work flexibly, blending home working with in‑person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into anew home for our brand in St Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in‑person to bring our bold ambition to life.

For any reasonable adjustments and general queries, pleaseget in touch.