Head of Operations

• 40 hours per week
• Monday - Friday
• up to £ per annum
• Location: Home based - (please note that travel will be necessary throughout the UK)
• Sodexo rewards and benefits

We are seeking an experienced and dynamic Head of Operations to provide strategic leadership across the HMRC West contract, supporting service delivery to HM Revenue & Customs (HMRC).

This is a senior leadership role with full operational accountability across a complex, multi-site government estate. You will drive performance, financial control, compliance assurance and client satisfaction while embedding a high-performance culture aligned to Sodexo’s Zero Harm Mindset.

As Head of Operations, you will provide end-to-end oversight of all operational functions across HMRC West, ensuring consistent, high-quality service delivery within live and business-critical environments.

You will:

• Develop and implement operational strategies aligned to contractual objectives and growth plans
• Drive SLA and KPI performance across all service lines
• Lead financial planning, cost control and budget optimisation
• Embed governance and compliance standards
• Strengthen operational resilience and business continuity

Working closely with peer Heads of Function and senior client stakeholders, you will play a key role in driving long-term contract success and growth.

• Provide strategic leadership and oversight of all operational functions.
• Develop and implement operational policies and frameworks aligned to contractual objectives.
• Lead multi-site teams, fostering accountability, engagement and performance excellence.
• Drive operational excellence through process optimisation and service standardisation.
• Oversee operational budgets, forecasting and cost controls.
• Monitor KPIs and SLA performance, implementing corrective actions where required.
• Ensure compliance with statutory, regulatory and contractual requirements.
• Lead operational risk management, incident response and business continuity planning.
• Build and maintain strong relationships with senior client stakeholders, suppliers and partners.
• Champion a Zero Harm Mindset across all operational activities.
• Contribute to strategic planning, business development and contract growth initiatives.
• Promote a culture of continuous improvement across all service lines.

HMRC West is a large, multi-site public sector contract requiring high levels of operational control and compliance assurance. Services operate within critical government environments where safety, continuity and stakeholder confidence are paramount.

• Leading multi-disciplinary teams across geographically dispersed sites
• Delivering consistent SLA and KPI performance
• Managing budgets within contractual constraints
• Embedding robust governance frameworks
• Managing operational risk and incident response
• Maintaining strong client relationships at senior level
• Supporting strategic growth and development

• Degree-level qualification or equivalent senior operational leadership experience.
• Strong understanding of multi-service FM operations (Hard and/or Soft FM).
• Knowledge of regulatory, statutory and contractual compliance frameworks.
• Strong financial and commercial management expertise.

• Senior operational leadership experience within Facilities Management or similar multi-site environments.
• Proven experience managing large, geographically dispersed teams.
• Experience managing operational budgets and driving cost optimisation.
• Experience operating within public sector or regulated environments.
• Experience leading business continuity and incident management processes.
• Experience managing senior client relationships.

• Strategic and analytical thinker.
• Strong financial acumen and commercial awareness.
• Exceptional stakeholder engagement and influencing capability.
• Ability to lead organisational change and continuous improvement.
• Strong executive reporting and communication skills.

Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values youforyou;you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications