Commercial Customer Success Team Manager

We’re hunting for a high-energy, results-oriented manager to lead our powerhouse account management team. At
Right Fuel Card
, we’re committed to building lasting customer relationships, and you’ll be the driving force behind their success.

• Strategy & Performance: You’ll track team goals, report on key results, and pinpoint specific areas for professional development.
• Process Innovation: You will design and refine workflows to ensure every customer query is handled flawlessly, constantly raising the bar for the
  customer experience
  .
• Data Storytelling: Gather and interpret account management data to provide the business with clear, actionable insights through engaging presentations.
• Strategic Prioritisation: Produce weekly workbooks that guide the team toward high-value opportunities based on revenue and volume metrics.
• Talent Management: Take an active role in hiring and provide ongoing performance feedback through structured reviews and consistent monitoring.
• Leadership &
  
  Coaching:
  
  Mentor your team through regular 1-2-1s and tailored coaching, fostering an inclusive and high-energy working environment.
• Relationship Excellence: Cultivate enduring partnerships with internal and external stakeholders by deeply understanding and meeting their unique needs.
• Elite Service Delivery: Empower your team to provide world-class support, ensuring every customer interaction is proactive and personalised.
• Retention & Growth: Drive
  customer lifetime value by maintaining proactive relations that turn standard service into long-term loyalty.
• KPI Ownership: Collaborate with the Head of Department to set ambitious targets and SLAs, effectively cascading these goals so your team knows exactly how to win.
• Agile Mindset: Demonstrate a strong ability to adapt to new challenges while continuously improving both individual and team performance.
• Commercial Impact: Support the company’s margin and volume targets by nurturing customer accounts via phone and email.
• Product Advocacy: Lead commercial activities to ensure customers are getting the absolute maximum value from our full suite of services.
• Team Inspiration: Motivate and educate your team, celebrating their wins and building their product expertise.

At
Right Fuel Card
, we’ve built a vibrant, high-energy culture where you’re empowered to smash your goals and reach your full potential. We believe that doing your best work requires a healthy balance, so we’ve curated a benefits package that keeps you connected, supported, and rewarded.

• Financial Rewards: Boost your earnings with a
  quarterly bonus scheme tied to your success.
• Modern Flexibility: Enjoy the best of both worlds with
  hybrid working (3 days in the office, 2 days from home). Our office days are Monday, Wednesday & Thursday, working at home on Tuesdays & Fridays with the added bonus of a3:00 pm finish every Friday (Workload permitting) to kickstart your weekend early.
• Generous Time Off: Start with
  26 days of holiday
  , plus an extra day for every year of service (up to 30 days total). We also give you your
  birthday off and all bank holidays.
• Life Support: Tailor your time with the option to
  buy and sell holidays
  , and feel secure with enhanced maternity, paternity, and sick pay schemes.
• Health & Wellbeing: Access premium healthcare through
  Vitality (including rewards like an Apple Watch) and
  Health Shield Cash Plans
  . Plus, benefit from our Employee Assistance Programmes and a packed calendar of
  social events
  .
• Smart Savings: Take advantage of the
  Cycle to Work and
  Tech Purchase schemes, earn through our
  Refer-a-Friend initiative (up to £1,000), and enjoy exclusive
  fuel discounts
  .
• Investment in You: We are passionate about your growth. You’ll receive£500 every year dedicated solely to your personal development, training, or professional qualifications.