Assistant Service Manager

Assistant Service Manager – Street Cleansing

Permanent

Birmingham City Council

Grade C – £35,412 – £41,771

Consultation grade – subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week (Mon-Sun, including Bank Holidays, shifts 06:00-16:00)

Location:

Perry Barr Waste Depot

Are you a people‑focused leader who thrives in a fast‑paced operational environment? We’re looking for an Assistant Service Manager to help lead the delivery of high‑quality street cleansing services for Birmingham’s residents. You’ll play a key role in ensuring services are delivered safely, efficiently, and to a consistently high standard. You’ll oversee daily operations, support staff development, manage resources, and help create a positive, performance‑driven culture.

• Real leadership experience – you’ve led teams in a busy operational environment and know how to get the best out of people.
• A strong safety mindset – with solid experience in compliance, risk management and keeping teams safe every day.
• A data‑driven approach – you use insight and performance information to make smart decisions and deliver better services.
• Clear, confident communication – you motivate, support and get your teams working together with purpose.
• A genuine customer focus – you handle community queries professionally and take pride in delivering a great service for residents.
• Strong problem‑solving skills – you stay calm under pressure, think ahead and find practical solutions.
• Excellent planning and organisational abilities – you can juggle multiple tasks, prioritise effectively and keep operations running smoothly.

• Full UK Driving Licence

• Lead the day‑to‑day operation – coordinating staffing and resources so services run efficiently and hit performance targets.
• Develop your teams – carrying out coaching, performance reviews, and development plans that help people grow and succeed.
• Promote positive people management – overseeing attendance, wellbeing, and HR compliance with a fair, supportive approach.
• Own safety on the ground – conducting inspections, investigating incidents, and maintaining safe systems of work.
• Ensure compliance – monitoring PPE standards.
• Use data to drive improvement – spotting trends, developing solutions, and pushing for “right‑first‑time” service delivery.
• Shape the bigger picture – preparing reports and sharing insight with managers and key stakeholders.

• Membership of West Midlands Pension Fund – with generous employer contributions.
• Enhanced Holiday Entitlement – 30 days, increasing with length of service.
• My Rewards Scheme – access to 800+ brands providing discounts and savings.
• Health and wellbeing support – independent and confidential employee assistance and counselling, occupational health.

Please upload your up‑to‑date CV via the attachments part of your application; this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquiries please contact the Resourcing Team

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.