ERP Customer Success​/Sales Account Director

ERP Customer Success / Sales Account Director

Remote (UK) | Manufacturing & Supply Chain ERP

We are partnering with a well-established ERP and IT solutions provider to appoint an experienced Customer Success / Sales Account Director
. This is a senior, consultative role focused on account management, value-led sales, and long-term customer growth within the manufacturing sector.

You will manage and develop a portfolio of mid-market manufacturing customers (£15m–£50m turnover), acting as a trusted advisor to senior business leaders. Rather than new-logo hunting, the emphasis is on deep account ownership
, understanding customer strategy, and positioning ERP and IT solutions that drive operational transformation.

You’ll work closely with senior stakeholders to align ERP capability, IT roadmaps, and business outcomes
, particularly within Engineer-to-Order, Discrete Manufacturing, and Supply Chain environments
.

• Own and grow a portfolio of manufacturing accounts through consultative, value-based selling
• Build trusted relationships with senior heads of business, operations, finance, and IT
• Identify growth opportunities across ERP, modules, upgrades, integrations, and associated IT services
• Lead account planning, QBRs, and strategic discussions around digital and ERP transformation
• Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation
• Act as the primary commercial and strategic point of contact for assigned customers

• Strong background in ERP-related account management or customer success sales
• Hands-on experience with Epicor, SAP Business One, Microsoft Dynamics, IFS
  , or similar ERP platforms
• Proven success selling IT solutions into manufacturing environments
• Experience working with Engineer-to-Order, Discrete Manufacturing, and/or Supply Chain businesses
• Comfortable engaging at board and senior leadership level
• Commercially astute, consultative, and relationship-driven approach

• Remote-based role
• Candidates should ideally be within 1.5 hours’ travel of Birmingham for customer visits and internal meetings

• Senior, trusted-advisor position — not transactional sales
• Established manufacturing customer base with strong long-term relationships
• Opportunity to influence ERP strategy and business transformation
• Flexible, remote working with autonomy and ownership