Stakeholder Manager

It's an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support - and we're also now beginning recruitment for several new roles and to fill vacant positions. Victim Support are looking for a proactive and strategic Stakeholder Manager to join our Witness Service in this new role.

The ideal candidate will be passionate about making a positive impact on victims and witnesses, and skilled at building strong, collaborative relationships across a diverse range of partners, including government agencies, justice sector organisations, community groups, and internal teams. This role is full-time working 37.5 hours per week and is home-based with some national travel. Victim Support values individuals who bring exceptional communication skills, emotional intelligence, and a strategic mindset to their work.

The Stakeholder Manager will play a key role in shaping engagement strategies, driving continuous improvement, and delivering measurable outcomes that support our mission to provide high-quality support and advocacy for victims and witnesses. If you are motivated by partnership, transparency, and the opportunity to influence positive change, we invite you to apply and help us strengthen our impact across England and Wales.

What We Offer At Victim Support, we are committed to supporting and developing our colleagues. Our competitive rewards and benefits package includes:
Flexible Working Options - including hybrid working where applicable Generous Annual Leave - 28 days plus Bank Holidays, with options to buy or sell leave Birthday Leave - an extra day off to celebrate your birthday Pension Plan - 5% employer contribution Enhanced Allowances - enhanced sick, maternity and paternity pay Exclusive Discounts - high street, holidays, gyms, entertainment, and more Financial Wellbeing Support - access to salary deducted finance and guidance Wellbeing Resources - employee assistance programme and wellbeing support EDI Networks - opportunities to engage in colleague groups promoting equity and inclusion Sustainable Travel Schemes - Cycle to Work and season ticket loans Career Development - comprehensive training and ongoing development opportunities About the Role We are looking for someone who can lead stakeholder engagement with confidence and empathy, ensuring that the voices and needs of victims and witnesses are heard and addressed throughout our projects and initiatives.

The successful candidate will be adept at navigating complex environments, managing competing priorities, and facilitating productive communication between all parties involved. You will:
Build, maintain, and enhance relationships with key internal and external stakeholders to support Victim Support's goals and strategic priorities. Develop and execute stakeholder engagement plans tailored to varying needs and expectations. Facilitate productive communication between teams and stakeholder groups. Serve as the primary point of contact for Witness Service stakeholder inquiries, feedback, and concerns. Communicate Witness Service updates, risks, and milestones through reports, presentations, and meetings.

Coordinate cross-functional collaboration to align stakeholder expectations with internal capabilities. Lead stakeholder analysis and mapping activities to support project planning and risk management. Monitor emerging issues or stakeholder sentiment to proactively mitigate risks. Track stakeholder engagement metrics and prepare executive-level reports. Facilitate stakeholder workshops, consultations, and onboarding sessions. Provide insights and recommendations to leadership based on stakeholder feedback and trends.

You will have:

Proven experience in stakeholder management, client relationship management, or community engagement. Strong interpersonal skills and the ability to build trusted relationships with diverse stakeholder groups. A proven ability to influence, negotiate and produce executive reports. Emotional intelligence, empathy, and the ability to influence and inspire Additional Information The role involves working with sensitive and potentially traumatic subject matter. Occasional travel to attend meetings will be required.

Occasional evening or weekend work may be necessary. A Standard DBS check will be required. About the Witness Service The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales - both for the prosecution and the defence. Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence.

The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court. This is an exceptional opportunity to help us ensure a smooth…