Voids Coordinator

• Babergh and Mid Suffolk District Councils
• Address: Great Wenham Operational Hub, Near Ipswich, Suffolk CO7 6PS
• Salary: £37,280 - £44,075 per annum (pro rata for part time)
• Hours: Full Time, 37 hours per week
• Contract: Permanent

We are looking for a Voids Coordinator to join our Housing Repairs and Maintenance team.

If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

Our Housing Service have been going through an exciting period of change, with a new operating model being developed for the Housing Repairs and Maintenance Team with void repairs and maintenance being carried out by our supply chain partner.

Reporting to the Voids Contract Manager, you will have responsibility for organisation and coordination of the Voids Service including, but not limited to:

• coordinating and providing administrative support for the effective delivery of voids associated works
• delivering a customer-focused voids service, in a timely, cost-effective, and safe manner
• coordinating the scheduling of all void property inspections and repairs to ensure that works are planned and delivered in line with the void standard, procedures, and timelines
• monitoring and reporting on the progress of works
• continually monitoring the quality and success of all void works, using data, analysis and insight to instigate appropriate improvements and recommendations
• providing robust administrative support functions to support the Voids Manager in budget monitoring, managing necessary databases and systems
• working closely and collaboratively with colleagues and stakeholders across both Councils and externally to drive improvements and offer a first-class service to our customers
• primary point of contact for operational colleagues so that they can manage the lettings process alongside the refurbishment works
• ensuring compliance with legislative requirements

We are looking for an efficient and organised professional, to take responsibility for the scheduling of void works creating maximum efficiency and ensuring key performance indicators are maintained to the highest level.

You will have a good eye for detail, combined with a customer focused mindset, proven communication and IT skills, and a commitment to providing a first-class voids service.

A good standard of education with GCSE's (or equivalent) in English and Mathematics at grade C/4 or above is essential along with similar work experience gained in a busy service environment.

Experience of having previously worked within a Repairs, Maintenance and Voids environment would be a significant benefit.

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, visit our Employee Benefits page .

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For an informal discussion about this role, please contact Alison Wade
, Business Services Manager, by either calling or emailing alison.w

Please read the Job Description and Person Specification (pdf) before applying for this job opportunity.

Closing date: 5.00 pm, 19 March 2026.

Please ensure your:

• application form is fully completed, including employment and education history
• supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.