Senior Service Transition Manager

Location:
Croydon | Liverpool | Manchester (hybrid with 60% office attendance)

Salary: £50,182 (London) £46,062 (UK) with skills allowance of up to £8,300

Advert Close:
Monday 9th March 2026

Home Office Digital designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.

As Senior Service Transition Manager
, you will be part of a team who is accountable for ensuring designs for new or changed IT services are supported by the required resources necessary to operate and manage the service. You will deliver required levels of availability, reliability and performance, ensuring comprehensive and forward‑looking services are robust and affordable whilst adhering to relevant industry, government and Home Office standards.

As a Senior Service Transition Manager
, your day‑to‑day responsibilities will be to:

• Support the safe and structured transition of new services into live, ensuring operational requirements are embedded in service designs.
• Report status and pipeline information accurately and regularly to team leads, and driving work forward to meet delivery deadlines without compromising quality or agreed Service Levels.
• Build strong collaborative relationships with project teams, Service Management, and third‑party suppliers to resolve issues and overcome obstacles.
• Contribute to transition gateways and developing policies, processes, and procedures aligned with best practice, using a clear and structured methodology.
• Produce timely Statements of Work/ Impact Assessments assessing resource needs, and supporting the design and transition of services to meet Portfolio and Product team requirements.
• Create a Service Design Package document drawing on the knowledge of the service and the Service Architect. Maintain risk registers, ensuring risks are communicated promptly to relevant stakeholders.

As a Senior Service Transition Manager, you’ll have a demonstrable passion for Service Management, with the following skills or extensive experience:

• Reviewing and managing changes to service and creating associated documentation.
• Having productive working relationships with project and support teams through effective communication and stakeholder management.
• Producing high quality deliverables in a variety of contexts / environments within time constraints.
• Applying a structured and methodical approach to problem solving in the most efficient way.
• Applying a breadth of knowledge of technical skills and applications.
• Working in enterprise‑scale IT transition teams and adhering to industry best practice.
• Proficiency in using Service Now or similar ITSM toolsets.
• A Civil Service Pension with employer contribution rates of at least 28.97%.
• In‑year reward scheme for one‑off or sustained exceptional personal or team achievements.
• The ability to potentially adopt flexible working options that suit your work/life balance, plus the opportunity in future to take a career break.
• 25 days annual leave on appointment, rising with service.
• Eight days public holidays, plus one additional privilege day.
• 26 weeks maternity, adoption or shared parental leave at full pay, followed by 13 weeks statutory pay and a further 13 weeks unpaid, after qualifying service.
• Maternity and adoption support leave (also known as paternity leave) of two weeks full pay, after qualifying service.
• Paid leave for fostering approval processes, support when a child is substantively placed with you plus a foster to adopt policy.
• Support for Guardians and Kinship carers.
• Corporate membership of ‘Employers for Carers’ providing additional information and advice for carers, plus a ‘Carer’s Passport’ to discuss workplace needs and underpin supportive conversations.
• Time off to deal with emergencies and certain other unplanned special circumstances.

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