Deputy Porter Services Manager

Job Overview

To provide effective management to the Portering Services department. The post holder is responsible for the performance of the porter department through effective management of the porter shift managers and services ensuring the service is always delivered to the highest quality and most economical cost. The post holder will ensure that all operations are conducted to a high standard of customer care and in line with policy and practices.

The post holder will identify and highlight opportunities for the improvement of the service.

• Band
  : 5
• Contract
  :
  Permanent
• Hours
  :
  Full time – 37.5 hours per week
• Job : 287-CEF-425-25-A
• Department
  : LUH – 1 General Staffing (AFC posts)
• Site
  :
  Aintree University Hospital
• Town
  :
  Liverpool
• Salary
  : £31,049 – £37,796 per annum (Yearly)
• Closing Date
  : 13/03/2026 23:59

• Manage and motivate staff to maintain high service standards, ensuring shift managers complete regular checks and meet compliance requirements. Oversee service delivery within budget, adjusting provision as needed with the porter services manager.
• Recruit, induct, and train staff, ensuring appraisals, mandatory training and development plans are maintained.
• Lead positively through change, creating local policies aligned with Trust standards.
• Plan and manage complex rotas based on service demand, ensuring adequate cover and training time.
• Conduct interviews on sickness, bereavement, discipline, and grievances with professionalism and tact.
• Ensure Trust policies are followed to maintain governance and service quality.
• Manage Datix incidents, departmental risk assessments, and attend meetings or presentations for service improvement.
• Maintain effective communication with internal teams and contracted organisations on issues such as pay, rotas, and hours.
• Liaise with wards to ensure portering services meet agreed levels.
• Monitor compliance systems, quality processes, KPIs, and in‑house audits to support patient experience and clinical services.
• Produce timely reports, manage performance, and provide assurance on quality and safety.
• Develop reporting tools, analyse data, and support Facilities teams in meeting targets.
• Oversee the porter budget, report discrepancies and submit monthly recharge templates.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree, Broadgreen, and Royal Liverpool University Hospitals. We are part of the NHS University Hospitals of Liverpool Group, which was formed on 1 Nov 2024.

UHLG is one of the largest employers in the region with over 16,800 colleagues and serves over 630,000 people across Merseyside and the wider North West.

For roles at Liverpool Women’s, visit their careers page.

• Essential: HND or equivalent further management qualification.
• Desirable:
  Further management qualification.

• Essential:
  Previous people management experience managing a large ancillary workgroup.

• Essential:
  Thorough knowledge of portering services within a large acute Trust.
• Essential:
  Knowledge of NHS Agenda for Change terms and conditions and administrative and control measures required to ensure efficient delivery of a portering service.
• Essential:
  Knowledge of Health & Safety.
• Desirable:
  Wider knowledge of ancillary services within an NHS environment.

• Underscore the ability to use initiative and work without supervision.
• Innovative, able to challenge existing systems and strive for continuous improvement.
• Able to motivate a team.
• Excellent influencing skills and ability to communicate at a range of levels within the organisation.

Please ensure you check the email account (incl. junk/spam) from which you apply regularly, as we will use this to contact you regarding your application.

Posts advertised to ‘internal staff’ are open to employees of hospitals within the University Hospitals of Liverpool Group; please confirm your employment within your application form.

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