Operations Manager Mind To achieve mental health everyone

Overview

Job Title
:
Head of Operations
Reports to
: CEO and Board of Trustees
Direct Reports
:
Community Wellbeing Manager, Infoline Volunteers, Lived Experience Advocates
Key Relationships
:
Staff, Volunteers, Key Stakeholders, Health and Social Care Professionals and other partner agencies
Location
:
Bristol Offices, blended remote working
Hours
: 37 hours over 5 days. Some evening and weekend work may be required.
Salary
: £49,498 plus 6% pension
Contract Type
:
Permanent

Bristol Mind is a local and independent charity working at the heart of our community to offer equity based, inclusive and accessible mental health and wellbeing support. We work with over 2,000 service users and 85 volunteers each year, delivering a range of services including:

• Info Line telephone information and advice service
• Mind Line confidential telephone listening support
• Meeting Minds 121 counselling, with LGBTQIA & Neurodivergence streams
• Community Wellbeing: targeted services for minoritised and low-income communities including sanctuary seekers and victims of hate crime/ discrimination.

Bristol Mind is co-located with the Citizen’s Advice Bristol building on Fairfax Street in Central Bristol. This is a dynamic environment and both organisations are working to ensure service-users can benefit from our collective services.

We are seeking an energetic Head of Operations who will oversee our high quality services and develop a strong learning culture which places both volunteering and lived-experience at the heart of our delivery.

Bristol Mind is committed to developing our workforce in line with equitable principles. We openly encourage applications from people with lived experience of mental health issues and from people from minoritised groups who are under-represented within our services. This includes people who identify as from a Global Majority, refugee or migrant, neurodivergent or LGBTQIA+ group, or who are disabled or have faced discrimination based on any protected characteristic.

Please read the job description and person specification carefully. Fill in the application form by answering each point on the person specification form, using examples from paid or voluntary experience.

If you would like an informal conversation about the role, please contact the CEO Emma Brech on e Applications should be emailed to the CEO by the deadline of Sunday 22nd March 2026 at 5pm.

Late applications will not be accepted and we regret that we will only be able to notify applicants who reach interview stage.