CDM Learning Manager; cFSP TMF Learning Manager

Location:

home-based, UK

Accountable for capability and learning activities related to the delivery of CDGM services and the adoption of TMF and good documentation practices across the business.

• Develop and implement effective, fit-for-purpose capability development, learning, and knowledge management deliverables to users of TMF and CDGM services across the business.
• Partner with key stakeholders across the business to understand learning and knowledge management needs and proactively identify and implement solutions to meet those needs.
• Create and manage metrics/KPIs and dashboards relating to CDGM learning, capability, and knowledge management activities and facilitate discussions with CDGM LT and others relating to trends and issues.
• Partner with service providers and internal stakeholders to ensure 3rd party partners are aware of and delivering services aligned with CDGM capability, learning, and knowledge management requirements.
• Partner with learning, capability, and knowledge management groups across Novartis to ensure CDGM is aligned with wider efforts, and to keep aware of and leverage best practices and new developments.
• Serve as Subject Matter Expert on TMF learning, formal and informal processes and tracking tools relating to learning, capability development, and knowledge management.
• Support the development and delivery of strategies to increase the adoption and improvement in TMF health and document management across stakeholder groups.
• Provide support in preparation for audits/inspections, contribute to root cause analysis identification and creation/delivery of CAPAs.
• Act as CDGM point of contact for other projects and initiatives, to ensure engagement and involvement of CDGM as needed.

• Definition of quality standards for documents and document processing
• Efficient and timely production of deliverables.
• No critical findings from audits/inspections.
• Effective leadership of improvements and innovation for TMF management and governance.
• Identified as a strong and collaborative business partner to stakeholders / Business Units, providing exceptional customer service

• Bachelor’s degree in life science/healthcare is required; with minimum 5 years’ experience in clinical development/clinical operations and minimum 3 years’ experience with document management systems and excellent understanding of system structures and generic document management functionality.
• Ability to train others; previous training experience is required.
• Fluent written and oral English

This role is not eligible for UK visa sponsorship.