Revenues Manager

Job Title:
Revenues Manager (Council Tax & NNDR)

Location: Shrewsbury (Hybrid – 2–3 days in the office, with flexibility for fully remote working for the right candidate)

Contract: Initial 12-week contract (likely extension)

Working Pattern: Full-time, Monday to Friday

Seven Resourcing is currently seeking an experienced Revenues Manager to join a local authority team in Shrewsbury. This is an excellent opportunity for a skilled revenues professional with strong Council Tax and NNDR (Business Rates) experience to take on a leadership role within a fast-paced public sector environment.

You will be responsible for overseeing the full revenues service, ensuring accurate billing, effective collection, and compliance with all relevant legislation, while leading and developing a high-performing team.

• Deliver an efficient and effective Council Tax and NNDR service
• Oversee accurate annual billing for Council Tax, NNDR, and Business Improvement Districts (BIDs)
• Ensure all billing and recovery processes comply with current legislation
• Promote and manage effective debt recovery strategies

• Maintain expert knowledge of local taxation legislation and best practice
• Interpret and advise on complex and sensitive revenues matters
• Ensure timely and accurate submission of statutory returns (e.g. CTB1, NNDR1, NNDR3)

• Lead, manage, and support Revenues Team Managers and staff
• Drive staff performance, development, and training programmes
• Ensure service delivery meets accuracy targets (minimum 95%)

• Develop service plans, operational programmes, and performance frameworks
• Monitor KPIs and produce reports on income collection and outstanding debt
• Support continuous improvement and service transformation initiatives

• Manage budgets in line with financial regulations
• Oversee debt write-offs within delegated authority
• Identify and mitigate risks to service delivery

• Liaise with internal departments and external partners
• Manage Service Level Agreements to ensure performance and value for money
• Represent the service at meetings, committees, and relevant events

• Proven experience in a Revenues Manager or senior revenues position
• Strong knowledge of Council Tax and NNDR legislation and processes
• Experience with in a local authority setting
• Demonstrable leadership and team management experience
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement abilities

• Hybrid working model (2–3 days in the office preferred)
• Fully remote working may be considered for exceptional candidates
• Flexible and supportive working environment