National Operations Manager

Job Details

Contract: Permanent - 37.5 hours

Salary: Circa £59,500 plus bonus and car allowance (or company car)

Location: 2 Imperial Way, Reading, RG2 0SL
- covering North/West London area

Working hours: Monday to Friday (07:00AM - 15:30PM)

DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks. We aim to be the most sustainable delivery company in the UK, with a turnover over £2 billion, delivering the best service, using the best technology, and recruiting and retaining the best people.

Our Network Change Management department is recruiting for a National Operations Manager. The role supports multiple depots through short‑term and medium‑term depot management, operational project support, and drives change management across the network.

• Drive Business KPIs, including Service, Operational Compliance and Cost
• Support continuous improvement through detailed review of operational platforms to drive operational excellence
• Specialist understanding of automated sortation equipment, including contingency planning
• Facilitate the operational requirements of new depot openings, integrations and closures
• Manage operational elements of IT Projects, including User Acceptance Testing (UAT)
• Provide training, mentoring and development of Designates, Graduates and Direct Reports
• Participate in Depot Operational Support, including physical and remote intervention when unforeseen challenges arise, and identify continuous improvement opportunities

• Strong people management experience and ability to lead teams under pressure
• Demonstrable experience of mentoring, inspiring and leading teams
• Collaborative, influential at various levels with internal and external stakeholders
• Self‑motivated, using initiative to identify and drive change
• Analytical skills to interpret data
• Awareness of Lean processes and change management within fast‑paced distribution settings
• Knowledge of continuous improvement strategies
• Commercial and financial awareness
• Demonstrate DPD DNA:
  Accountability, Flexibility, Caring, Honesty, Passion and Respect

Typical working days:
Monday to Friday, with occasional night and weekend shifts as required. The role requires remote working and travel across depots nationwide. A full driving licence and willingness to travel overnight is required.

Basic salary, company car or cash alternative, attractive bonus scheme based on individual and company targets. Additional benefits include Cycle2

Work Scheme, Dining Cards, Holiday trading, discounts and savings on thousands of retailers.

DPD is a Valuable 500 company and a Disability Confident Employer.