Services Manager

• Babergh and Mid Suffolk District Councils
• Address: Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
• Salary: £45,091 - £52,413 per annum (pro rata for part time)
• Hours: Full Time, 37 hours per week
• Contract: Permanent

This role is open to full time
, part time
, and job share applications
, all of which will be assessed equally.

We are looking for a Housing Services Manager to join our Housing Management team
.

If you share our values and you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

This key management role is central to our transformed Housing Management service and our ambition to be an excellent landlord.

You will lead our tenancy sustainment, home ownership, and housing allocation services, overseeing and ensuring effective service delivery and building trust with tenants and leaseholders.

You will drive improvements, promote tenant engagement, and ensure compliance with policies.

With a focus on equality, diversity, and professional development, you will help shape a responsive and inclusive service.

We are looking for a highly skilled housing professional with a track record of leading teams and delivering service improvements.

In this key management role, you will oversee the delivery and development of three key housing services:

• Tenancy Sustainment - embedding proactive support to prevent homelessness and sustain tenancies
• Home Ownership - managing right to buy applications, leaseholder services, and budgets
• Housing Allocations - leading a team of allocation coordinators to provide a smooth and efficient process for terminations and allocations

We are looking for an effective leader with strong project management, communication and negotiation skills, and the experience to confidently manage multi-disciplinary teams.

You will demonstrate a strong background in leading diverse teams and working collaboratively across departments and you will be adaptable, policy aware and committed to transparency, tenant engagement, and continuous development.

A strategic thinker, you will have a passion for service improvement and a commitment to delivering high-quality, integrated housing services.

If you are ready to lead a forward-thinking team and make a real difference, we are very keen to hear from you.

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

Closing date: 5.00 pm, 17 June 2026.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.