Operations Team Manager

As an Operations Team Manager within the Operations Support Team, you will be responsible for a team of individuals processing work for our Limited Company Landlord customers. You will train, coach, and develop people on how to do their role, considering risks, ensuring the required standards for quality monitoring are met, and supporting team members through comprehensive Route to competency. Our Landlord objective is to deliver great customer service, and you’ll be part of the leadership team providing this.

It is a challenging environment, where things can move fast, but it is also an exciting and rewarding role.

The role is within the Mortgages & Financial Wellbeing function, which is responsible for supporting Limited Company Landlords and requests, such as structure changes and change of details.

This is a 12-month secondment opportunity.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you ll spend at least two days per week, or if part-time, you ll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

Uncompromisingly Customer, whatever our role

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path  a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

The hiring manager for this role is Joe Rickhuss, and the main recruitment contact is Jemma Ives.

You’ll need a strong focus on Leadership, business controls, people management, and process improvement, and be expected to deliver a range of challenging business objectives. You’ll drive efficiency through excellent operational and leadership skills. Additionally, you’ll work as part of a team that shares resources and experience, driven by a passion to put…