Control Room Operator -M25

About The Role

Connect Plus Services operates Control Room functions at Dartford, with South Mimms as a resilience fallback. Although the post holder will be principally based at these locations, they may be required to travel to and work at other locations to meet operational demand.

• Support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents.
• Accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• Monitor CCTV, tunnel, and bridge safety systems and take appropriate responses to alarms.
• Ensure accurate recording of network occupancy through use of bespoke databases.
• Update relevant colleagues and stakeholders of critical incidents via escalation platforms.
• Comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
• Work to agreed business performance and quality standards.
• Build strong, effective working relationships with stakeholders and partners, including real‑time liaison with the HE Regional Operations Centers, NTIC and NILO.
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

• Experience of working in an operational control room, emergency services or National Highways environment.
• Experience in an environment involving time‑critical deployment of resources.
• Experience working in a performance‑driven environment.
• Excellent communication skills, both oral and written.
• Aptitude for effective problem solving.

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining vital infrastructure that supports national economies and strengthens communities.

• Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working where roles allow.
• 25 days paid annual leave (pro rata).
• Family‑friendly policies including 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave.
• Pension, share incentive plan, volunteering leave, recognition schemes and more.

Connect Plus Services (CPS) brings together the collective strength of its parent companies – Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole‑life requirement of thousands of assets across the network.

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing an inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. We are committed to creating an inclusive culture and are members of WISE, ENEI, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE).

Balfour Beatty is a Gold Award holder in the Ministry of Defence ‘Employer Recognition Scheme’ and encourages applications from Armed Forces personnel, veterans and reservists. As a Disability Confident Employer, we are committed to working with people who have disabilities and long‑term health conditions to remove barriers for them in obtaining employment.