Head of Bank Member Compliance

About The Role

Are you a strategic compliance leader with the vision and expertise to balance governance, risk and customer experience while delivering a safe, compliant and high-performing workforce? If so, we'd be delighted to hear from you.

Head of Bank Member Compliance

This senior leadership role is responsible for defining, governing and assuring compliance across NHS Professionals, ensuring a safe and compliant workforce throughout recruitment, onboarding and in-life workforce management.

The role will work collaboratively across operations, clinical quality, HR, IT/Product and client-facing teams to establish clear compliance standards, strengthen governance and deliver a consistent, customer-focused compliance capability. A key focus will be improving the bank member journey while ensuring compliance requirements are met efficiently and effectively.

Success in this role will be measured through a compliant workforce, improved shift fill, proactive compliance outcomes, strong audit performance, reduced compliance risk and positive feedback from bank members and stakeholders.

Processes, systems and communications should be designed around clarity, low effort and a contact-by-exception approach, ensuring bank members remain available for work and compliance issues are resolved quickly and seamlessly.

• Define and own the NHSP-wide compliance framework, policies, standards and controls.
• Establish clear governance, audit and risk management processes to ensure compliance is applied consistently across the organisation.
• Lead proactive compliance management to keep bank members shift‑ready and minimise avoidable restrictions.
• Act as the senior compliance lead for external bodies including the Home Office and Disclosure and Barring Service (DBS).
• Provide expert guidance on compliance requirements, regulatory changes and visa‑related legislation.
• Lead compliance investigations, escalations and incidents, ensuring timely resolution and effective communication.
• Drive continuous improvement through data analysis, audit findings, customer feedback and root cause investigations.
• Oversee compliance activity associated with new trust implementations, ensuring effective due diligence and operational readiness.
• Develop and deliver compliance training to ensure teams remain knowledgeable and up to date with legislative and policy changes.
• Partner with stakeholders to ensure systems, processes and communications support regulatory compliance, customer experience and operational efficiency.
• Lead, coach and develop teams, promoting accountability, expertise and a culture of continuous improvement.
• Manage governance, reporting, budgets, resources and workforce planning to maintain a resilient and high‑performing function.
• The role requires a strong customer‑first mindset, ensuring compliance processes support both organisational requirements and an excellent bank member experience.

This role is based nationally. The successful candidate would be required to attend the main Hemel office as and when needed.

• Significant senior leadership experience within a compliance, governance, risk or regulated operational environment.
• A strong understanding of compliance frameworks, audit requirements, regulatory standards and risk management principles.
• Proven ability to design, implement and continuously improve compliance policies, controls and governance processes across complex organisations.
• Experience of leading large‑scale operational and service improvement initiatives, delivering measurable outcomes and sustainable change.
• Strong stakeholder management skills, with the ability to influence and build credibility with senior leaders, external bodies and operational teams.
• Experience of managing compliance investigations, escalations and complex risk issues, ensuring appropriate resolution and organisational learning.
• The ability to use data, insight and customer feedback to identify trends, manage risk and drive continuous improvement.
• Excellent communication skills, with the ability to translate complex regulatory and compliance requirements into clear and practical guidance.
• A…