Building Safety Operations Manager. LilyLifestyle

The Building Safety Manager (Operations) will oversee operational safety and compliance across higher-risk residential buildings, ensuring adherence to the Building Safety Act and related regulations. The role also involves leading resident engagement, managing a small technical team, and collaborating with internal and external stakeholders to support ongoing building safety improvements.

A large resident-focused housing organisation is seeking a Building Safety Manager (Operations) to oversee safety and compliance across higher-risk residential buildings in London and the surrounding region. The role involves delivering Building Safety Act compliance, leading resident engagement, managing a small technical team, and working with key stakeholders to support building safety strategy and continuous improvement within a collaborative, professional environment.

• Lead on operational building safety compliance across an allocated portfolio of residential buildings
• Ensure buildings remain safe to occupy and compliant with current building safety legislation and regulatory requirements
• Oversee the operational delivery of building safety management activities in line with organisational policies, procedures, and statutory obligations
• Produce and maintain Building Safety Case Files and Building Safety Case Reports for allocated buildings
• Support the application and management process for Building Assessment Certificates with the Building Safety Regulator
• Carry out regular assessments of building safety risks, including fire, structural, and external wall system considerations
• Monitor maintenance, inspection, and testing activities to ensure ongoing compliance and effective risk management
• Lead on resident engagement activities relating to building safety, including meetings, walkabouts, surgeries, and consultation events
• Respond to building safety enquiries and complaints from residents, leaseholders, and stakeholders, ensuring appropriate resolutions are implemented
• Line manage and support a small team of Building Safety Technical Coordinators
• Manage and quality assure external consultants and contractor partners undertaking specialist surveys, assessments, and investigations
• Work collaboratively with operational, compliance, development, asset management, and housing teams on all building safety matters
• Support the creation and maintenance of the "golden thread" of building information across allocated buildings
• Assist with mandatory occurrence reporting processes and ongoing updates to building safety documentation
• Support the management of operational building safety budgets and service charge-related information
• Ensure all building safety records, systems, and documentation remain accurate, compliant, and accessible
• Identify and elevate operational building safety risks and compliance concerns appropriately
• Contribute to the continuous improvement of building safety processes, resident communication, and operational service delivery
• Travel across London and the surrounding region to carry out inspections, meetings, and stakeholder engagement activities
• Work within a hybrid structure consisting of home working, office attendance, and site inspections

• Proven experience working within Building Safety, Fire Safety, Compliance, or Asset Management within a residential housing or property environment
• Strong understanding of the Building Safety Act and associated building safety regulations and guidance
• Experience producing Building Safety Case Reports, risk assessments, and operational compliance documentation
• Strong knowledge of fire safety, structural safety, external wall systems, and remediation processes
• Experience managing consultants, contractors, and specialist technical service providers
• Previous experience line managing or mentoring technical teams
• Ability to manage complex compliance activities across a varied residential portfolio
• Strong understanding of building construction methods, risk management principles, and compliance frameworks
• Experience engaging effectively with residents, leaseholders, regulators, contractors, and internal stakeholders
• Excellent written and verbal communication skills with the ability to explain technical information clearly
• Strong organisational skills with the ability to prioritise workload and manage multiple projects simultaneously
• Experience contributing to resident engagement and customer-focused service delivery initiatives
• Financial and commercial awareness with an understanding of budget management and value-for-money principles
• Competent in the use of Microsoft Office and relevant compliance or asset management systems
• Relevant Building Safety qualification or working towards a qualification is desirable
• Membership of a relevant professional body or working towards membership is desirable
• Demonstrable commitment to continuous professional development
• Full UK Driving Licence is desirable

• Opportunity to join a well-established and resident-focused housing…