Senior Operations Manager - Planned Works. South West LilyLifestyle

Senior Operations Manager - Planned Works in Housing Overview

An opportunity has arisen to join one of the largest regional housing associations across the south of England, providing safe, high-quality, and affordable homes for thousands of customers. Your new employer has a strong focus on customer experience, value for money, and regulatory compliance, committed to investing in homes, people, and communities. This new role offers the opportunity to play a pivotal role in shaping and delivering high-quality planned works across a diverse housing portfolio.

As a Senior Operations Manager, you will be responsible for leadership, management and delivery of all planned and cyclical planned works programmes across housing stock. This includes kitchens, bathrooms, roofing, windows, redecoration works delivered across the south of England. You will lead a team of managers and trades, with full accountability for a £23m budget, ensuring that programmes are delivered safely, compliantly, on time, and to agreed quality standards.

A key part of the role will be to identify opportunities to expand and develop in-house capability, whilst ensuring legislative compliance and excellent customer outcomes.

• Provide leadership and direction to planned teams.
• Maintain full budgetary control of a £23m planned works budget.
• Ensure resources, contracts, and delivery models are in place to identify, procure, programme and deliver current and future planned and cyclical works effectively.
• Monitor performance, quality, cost, and programme delivery.
• Ensure compliance with all statutory and regulatory obligations, including leaseholder requirements.

• A recognised construction qualification at an appropriate level.
• Willingness to work towards a Level 4 housing management qualification.
• Extensive knowledge of statutory regulations relevant to housing maintenance and planned works.
• Excellent communication and leadership skills.
• Broad technical knowledge of building and construction issues.

• Starting salary of up to £75,000 per annum.
• A comprehensive benefits package, to include generous annual leave, working from home, healthcare and more.
• The opportunity to lead a high-profile planned works service.
• The opportunity to join a supportive and purpose-driven organisation committed to investing in people.