Head of Facilities Management

Job Title: Head of Facilities Management

Location: Campsfield Immigration Removal Centre

Reports to: Centre Director / Head of FM (I&J)

Direct Reports: FM Supervisors & Helpdesk Co-Ordinators

Role Purpose

• Provide strategic and operational oversight of integrated Facilities Management services (Hard & Soft) within a secure environment.
• Foster a culture of collaboration, inclusion and continuous improvement
  , ensuring a positive experience for all service users.
• Support, develop and retain a capable team while delivering services efficiently and within budget
  .
• Build effective working relationships with clients, colleagues and supply partners
  , making use of wider organisational expertise.

Key Responsibilities

• Develop and maintain positive relationships with Home Office representatives, internal teams and supply partners
  .
• Support and guide service delivery teams, encouraging collaboration, accountability and development
  .
• Ensure all contract requirements and CDIs are consistently met, with a focus on quality and reliability.
• Contribute to the development and implementation of service plans, policies and procedures aligned to client needs.
• Identify opportunities for improvement, efficiency and innovation across services.
• Oversee FM operations, ensuring compliance with relevant legislation, standards and best practice
  .
• Monitor performance through data insights, KPIs and feedback
  , making adjustments where needed.
• Manage budgets responsibly to ensure cost-effective service delivery
  .
• Act as a point of contact for escalated issues
  , supporting timely and appropriate resolution.
• Support audits and inspections, ensuring compliance and continuous improvement
  .
• Work collaboratively with the QHSE Manager and Senior Leadership Team to maintain a safe and secure environment.
• Follow all security procedures and protocols
  , reporting any concerns as required.

Skills & Experience

• Experience in Total FM (TFM), ideally within a custodial or secure environment
  .
• Background in building services maintenance
  , supported by a relevant engineering qualification.
• Health & Safety qualification:
  IOSH (essential), NEBOSH (desirable).
• Membership of a relevant professional body (e.g.
  IWFM, CMI, IOSH
  ).
• Awareness of SFG
  20 maintenance standards
  .
• Experience across both Hard FM and Soft Services
  .
• Understanding of relevant legislation and industry standards
  .
• Experience supporting people management activities, including recruitment, development and employee relations
  .
• Ability to interpret data and identify trends
  .
• Experience managing budgets and resources
  .
• Comfortable using IT systems and FM platforms
  .