Strategy Manager

We are looking for an experienced manager to own collections end to end strategies for Unsecured Collections and Recoveries. The role holder will be responsible for owning collections strategies, including contact timing, channel and Forbearance tooling and criteria across all Unsecured customers (Cards, Loans, Overdrafts and Small Business).

You will manage a team of Specialists and have next-level management responsibility for a team of Analysts and Senior Analysts, with responsibility to ensure their ongoing development. You will also have significant experience managing individual and team workloads, making priority calls to ensure strategy optimisation is appropriately balanced against regulatory compliance. You will be the face of Unsecured collections strategy, building relationships strong but challenging relationships with key stakeholders including Operations, Commercial and other Senior Managers within the Collections and Recoveries team.

This is a 12-month secondment opportunity.

At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job, you’ll be assigned to our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be monthly in Leeds. If your application is successful, your hiring manager will provide further details on how this works.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.