Interim Practice Manager

We are looking for an experienced and self-sufficient Interim Practice Manager to lead the day‑to‑day running of our busy NHS general practice in Lawrence Hill, Bristol. The position has become available at short notice, as our current Practice Manager is moving on, and we are keen to maintain continuity for our team and patients. This is a hands‑on role for someone who can step in quickly, stabilise and strengthen our operations, and work closely with the GP Partners and wider team.

The role offers genuine flexibility anywhere from two to five days per week and we are happy to discuss the pattern of working that suits you, including a mix of on‑site and remote working where appropriate.

Working alongside the Partners, you will take responsibility for the smooth and compliant running of the practice. Your focus will be on operational leadership, supporting and developing the team, managing finances and NHS income streams, and maintaining strong systems for governance, compliance and patient access.

Key areas of responsibility include-

Operational leadership and day‑to‑day management of the practice

Line management, HR and development of the administrative and reception teams

Financial management, including NHS income, QOF enhanced services and budgeting

Compliance and governance, including CQC readiness, health & safety and information governance

Patient services, access and complaints handling

IT and clinical‑system administration, working with the practice clinical system

Liaison with the PCN, ICB, NHS England and other external partners

Proven experience as a Practice Manager, Assistant Practice Manager or senior operational manager ideally within NHS general practice or primary care

Confident with NHS primary care contracts, income streams and CQC requirements or able to demonstrate the ability to get up to speed quickly

A calm, capable leader who can build trust with a team and hit the ground running

Strong skills in HR, finance and operational management

Comfortable with practice IT and clinical systems e.g. EMIS Web

Available to start at short notice

Lawrence Hill Health Centre is a friendly, well‑established NHS GP surgery serving around 12,000 patients in one of Bristols most diverse inner‑city communities. We are a member of Bristol Inner City Primary Care Network (PCN) and work within the NHS Bristol, North Somerset and South Gloucestershire (BNSSG) Integrated Care Board.

We provide a full range of primary care services, including routine early‑morning and evening appointments and minor surgery delivered in‑house. Our team is committed to high‑quality, accessible care for our local population.

• Oversee and coordinate the day‑to‑day running of the practice, ensuring safe, efficient and patient‑focused services.
• Manage appointment systems, capacity and patient access (including extended hours), responding to demand and seasonal pressures.
• Develop, review and implement practice policies, procedures and protocols.
• Ensure business continuity and contingency arrangements are in place and up to date.

Lead or support practice projects and service changes, including improvement initiatives.

• Manage practice accounts, book‑keeping, banking and petty cash, working with the practice accountant as required.
• Maximise and reconcile NHS income across multiple streams Global Sum, QOF, enhanced services, PCN/DES, claims and reimbursements through accurate, timely submissions.
• Liaise with the ICB, PCN and NHS England to ensure the practice receives appropriate payments and funding.
• Prepare budgets, monitor expenditure and report on the financial position to the Partners.
• Oversee payroll, pensions (NHS Pension Scheme) and supplier invoicing and payments.

• Provide visible, supportive leadership and line management to the non‑clinical team.
• Manage recruitment, induction, training, appraisal and ongoing development of staff.
• Maintain up‑to‑date HR documentation, including contracts, job descriptions and policies, in line with employment law.
• Manage rotas, leave, absence and capacity to ensure appropriate staffing…