Clinical Services Manager

Clinical Services Manager (CQC Registered Manager)

Location: Flexible remote working with attendance at Head Office a minimum of 4 days per month and regular travel to operational sites and care packages.

Young Crisis Hub is seeking an experienced and dynamic Clinical Services Manager to lead our specialist crisis and therapeutic services for children and young people with highly complex needs.

This is a senior leadership role with responsibility for ensuring our services are safe, effective, compliant, and outcome-focused. The successful candidate will become the organisation's CQC Registered Manager
, providing oversight across our regulated services while supporting the continued growth and development of the organisation.

The young people we support are often experiencing significant crisis, including placement breakdowns, mental health deterioration, self‑harming behaviours, aggression, exploitation risks, emotional dysregulation, absconding, and repeated service failures. Many have experienced significant trauma, disrupted attachments, adverse childhood experiences, and multiple placement breakdowns.

A significant proportion of the young people we support are cared for under Deprivation of Liberty Safeguards (DoLS) and other restrictive frameworks. This role requires an individual who understands the complexities of balancing safety, therapeutic care, legal compliance, risk management, and the rights of the child.

Working closely with our Clinical Lead, Partnerships Managers, nurses, support workers, local authorities, commissioners, and external professionals, you will ensure services deliver exceptional care whilst improving outcomes for some of the most vulnerable young people in the country.

• Register and maintain registration as the organisation's CQC Registered Manager.
• Lead and support multidisciplinary teams, including nurses, support workers, and clinical staff.
• Provide strong operational leadership and promote a culture of accountability, excellence, and continuous improvement.
• Support recruitment, supervision, performance management, and staff development.
• Ensure services remain aligned with the organisation's therapeutic and child‑centred values.

• Ensure compliance with CQC regulations, safeguarding requirements, and organisational policies.
• Lead audits, inspections, quality reviews, and governance processes across all services.
• Conduct regular site visits to monitor service quality, staff practice, compliance, and outcomes.
• Develop and oversee action plans arising from audits, incidents, complaints, and safeguarding concerns.
• Ensure services remain inspection‑ready and operate to the highest standards.
• Monitor quality indicators and outcomes to drive continuous improvement.

• Oversee the safe delivery of complex care and support packages.
• Support teams to deliver trauma‑informed, therapeutic, and outcome‑focused care.
• Ensure care plans, risk assessments, and behaviour support strategies are effective and regularly reviewed.
• Promote safe and lawful implementation of DoLS and restrictive practice frameworks.
• Drive approaches that reduce restrictive interventions while maintaining safety and stability.

• Build and maintain strong relationships with Local Authorities, commissioners, healthcare professionals, safeguarding teams, and partner agencies.
• Work closely with Partnerships Managers to support referrals, service development, and growth opportunities.
• Represent the organisation at reviews, professional meetings, inspections, and stakeholder forums.
• Support the mobilisation and development of new services and care packages.

• Ensure services are designed around the individual needs, strengths, and aspirations of each young person.
• Lead services that support young people through periods of acute crisis whilst promoting stability, recovery, and long‑term success.
• Drive improvements in emotional wellbeing, placement stability, education engagement, independence, and future outcomes.
• Champion the voice of young people and families in service…