Senior Delivery Leader: Remote, Agile & Impactful Projects

Description

About the Role As a Lead Delivery Manager, you'll be accountable for the successful delivery of complex digital projects. This could mean leading a small, intricate delivery with a focus on consultancy, a large programme with multiple delivery teams, or several smaller engagements. You may be the most senior line of project escalation or you might work with a delivery principal as part of a wider programme.

You'll personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. You'll work together with the team and stakeholders to identify and manage risks and issues. While you're an expert in agile delivery, you're also pragmatic, able to define a delivery approach and team shape that's appropriate for each specific situation, especially when working with public sector clients.

You'll build trust with senior stakeholders, coaching clients throughout the delivery process and using your influence to continuously iterate and improve team processes. You'll also support Product Managers in defining and delivering against a roadmap, helping to monitor project progress and facilitate discussions about backlog priority, scope, and budget. Beyond your project work, you'll be a leader within Made Tech.

This includes contributing to the Delivery Community of Practice, managing the performance and development of other delivery managers, and supporting recruitment efforts. You'll also play a key role in growing Made Tech's impact by expanding your professional network, contributing to thought leadership, and identifying new business opportunities.

Project Level Delivery Assurance

• Accountable for ensuring delivery success, including scope, budget and quality
• Report to Heads of Delivery on a weekly basis the status of quality and risk
• Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives
• Ensure compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)
• Ensure commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)

Hiring and Careers

• Support hiring activities including interviewing and outreach
• Management of Senior Delivery Managers including performance, progression and satisfaction
• Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.

Growing Made Tech’s Impact

• Support bids, using your knowledge and experience to review and contribute to bids
• Ensure your clients are motivated to bring repeat business and recommend our services to others
• Identify opportunities for Made Tech to deliver value for the client beyond the current project
• Build relationships with stakeholders within your project, and engage with other experts in the organisation for example at the client Community of Practice
• Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events

Community and Thought Leadership

• Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
• Contribute to a set of centralised resources and templates for potential reuse
• Contribute to developing a thriving community of practice and shared identity

• Commercial Awareness:
  You can articulate project commercial fundamentals (SOWs, Purchase Orders, Gross Profit Margin, forecasting) and display accountability for managing these activities. You can demonstrate that a team is on track to meet the deliverables in a Statement of Work, and you can show how you're managing budget and burn down.
• Performance Management:
  You can quickly and effectively address performance issues, highlighting them to the Head of Delivery and supporting high performers towards successful promotions. You can manage both direct and indirect reports and maintain compliance with all…